TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Category: Status Update

TextAnywhere Service Alert: 10/7/2019 1:18 PM – Payment Gateway

Posted on @ 1:20 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We are experiencing technical difficulties with our payment provider, DataCash, for taking online payments.
We are working with DataCash currently to establish what has gone wrong, and to find a solution as quickly as possible. We will keep you updated.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Payment services are currently not working
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 10/07/19 09:02 – Ticket / support system

Posted on @ 9:41 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Currently there is an issue with our internal ticket / support system meaning we are unable to reply to customer queries currently. Our engineers are working to resolve this as soon as possible and a further update will be released when the service has been restored.

This has no impact on our network or other system services.

————————————————————————

This has now been resolved and our ticket system is working as expected. Thank you for your understanding and patience.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 10/07/19 09:02 – Ticket / support system

Posted on @ 9:17 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Currently there is an issue with our internal ticket / support system meaning we are unable to reply to customer queries currently. Our engineers are working to resolve this as soon as possible and a further update will be released when the service has been restored.

This has no impact on our network or other system services.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 01/07/2019 09:39 – Outbound Email Issue

Posted on @ 2:51 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm the issue has now been resolved.

Normal service resumed for new emails at approximately 11:00 BST with the backlog of queued emails processed by approximately 13:40 BST.

Again, please accept our apologies for the inconvenience caused.

**********************************

Please be aware that we are currently experiencing an issue sending emails from our system relating to SMS replies and delivery status information.

Please note that sending SMS via our TextMail email to SMS service remains unaffected.

All other services are operating as normal.

We apologise for the inconvenience caused and will provide further updates as soon as possible.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 01/07/2019 09:39 – Outbound Email Issue

Posted on @ 9:48 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be aware that we are currently experiencing an issue sending emails from our system relating to SMS replies and delivery status information.

Please note that sending SMS via our TextMail email to SMS service remains unaffected.

All other services are operating as normal.

We apologise for the inconvenience caused and will provide further updates as soon as possible.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 Delays for forwarding delivery status information via email.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 24/06/2019 17:48 – Delivery Status issue 18/06/2019

Posted on @ 5:49 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: On Tuesday 18th June between 07:55 – 08:20 BST one of our providers experienced an issue on their platform which affected a small subset of outgoing SMS traffic that had been routed via the affected provider.

This resulted in delivery status information being delayed for the affected traffic. For a very small number of messages some delivery status information may have unfortunately been lost.

Please note this issue only affected a small percentage of the total SMS traffic sent during this period, the majority of which was sent via alternative routes.

Please accept our apologies for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 12/06/2019 09:18 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 10:18 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has confirmed the issue has now been resolved and we are now receiving messages.

Please accept our apologies for the inconvenience caused.

**********************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 12/06/2019 09:18 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 9:22 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 MO messages not currently being received.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 07/06/2019 13:08 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 1:11 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been notified that one of our network providers are currently experiencing issues receiving messages originating from handsets on the O2 network.

This relates to inbound traffic received to the below number ranges:

+44778147xxx
+44778148xxx

Messages from all other networks are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 Potential disruption to inbound messages received to +44778147xxx & +44778148xxx ranges from O2 handsets.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 15/04/2019 13:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 3:06 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Inbound message traffic resumed at 13:59 BST and our network provider has confirmed that the issue has now been resolved.

Messages sent to the affected number ranges during the period were queued and have now been received.

Again, we apolgise for the inconvenience caused.

**********************

Unfortunately we are now longer receiving messages to the below number ranges, the last being received at 13:12 BST.

Our network provider is urgently working to resolve the issue. We will provide further updates as soon as they become available.

We apologise for the inconvenience caused.

**********************

We have been notified that one of our network providers are currently experiencing an instability issue on their platform. This relates to inbound traffic received to the below number ranges:

+44778147xxx
+44778148xxx

We are still receiving traffic to these number ranges, however we are monitoring.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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