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TextAnywhere Service Alert: 22/08/2018 18:23 – Inbound Message Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has confirmed that the issue has now been resolved and we can also confirm that normal traffic has resumed.

All queued messages have now been processed.

Please accept our apologies for the inconvenience caused.

******************************

Please be advised that one of our network providers are currently experiencing issues which are causing delays in delivery for our Text Inbound and Reply services.

This issue is only affecting a small subset of inbound numbers and we have undertaken steps to mitigate the issue. Affected messages will be queued by the network provider and delivered once the issue has been resolved.

Please note that outbound traffic is not affected.

They are working to resolve the issue as soon as possible and we will provide further updates as we receive them, but in the meantime we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 22/08/2018 18:23 – Inbound Message Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that one of our network providers are currently experiencing issues which are causing delays in delivery for our Text Inbound and Reply services.

This issue is only affecting a small subset of inbound numbers and we have undertaken steps to mitigate the issue. Affected messages will be queued by the network provider and delivered once the issue has been resolved.

Please note that outbound traffic is not affected.

They are working to resolve the issue as soon as possible and we will provide further updates as we receive them, but in the meantime we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Delivery delays. Messages will be queued by our network provider.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 08/06/2018 13:34 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We can now confirm that the receipt of messages has now resumed, but we will continue to monitor.

****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No current impact, but monitoring
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 08/06/2018 13:34 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages not currently being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has now confirmed that the issue has been fully resolved.

We apologise for the inconvenience caused.

****************************************

Our network provider has advised that their platform has stabilised and we can confirm that traffic has returned to normal, however we will continue to monitor.

****************************************

One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Our network provider has advised that their platform has stabilised and we can confirm that traffic has returned to normal, however we will continue to monitor.

****************************

One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
Possible MT delays/rejects
  • Inbound messages
Possible MO delays/rejects
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
Possible MT delays/rejects
  • Inbound messages
Possible MO delays/rejects
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Security update

To keep your data safe we employ a number of different methods, 2 of these are our PCI compliance and the use of HTTPS at the start of our web address.

Due to changes in the way data is secured over HTTPS and in line with our PCI compliance come June 2018 we will be making a change to only support TLS (Transport Layer Security) 1.1 or higher. More information can be found on this at the link below:

https://blog.pcisecuritystandards.org/are-you-ready-for-30-june-2018-sayin-goodbye-to-ssl-early-tls

If you are using one of the modern browsers on a modern operating system this shouldn’t affect you, you can check to see which version of TLS your browser supports by visiting the below link:
https://www.ssllabs.com/ssltest/viewMyClient.html

The first box on this page is enough to confirm if you can connect via TLS 1.1 or higher, such as the image shows below.

If this shows anything other than TLS 1.1, TLS 1.2 or TLS 1.3 then you will need to change the settings in your current browser, update your browser or install a new one and then repeat this process to confirm you’ll still be able to access our site and many others.

This change also applies to our TextGateway Web/HTTP(S) services so please ensure any environments that are accessing these services via HTTPS are able to do so using TLS 1.1 or above.

After June this year if you are not able to connect/use TLS 1.1 or higher you will no longer be able to access the TextAnywhere service.

If you need any help with the above we suggest you contact your IT department or an IT professional.

Change of bank account details

Dear Customer,

Change of bank account details – SRCL trading as TextAnywhere

SRCL is in the process of streamlining banking operations and as a consequence TextAnywhere, a wholly owned subsidiary of SRCL, will be changing bank account from February the 1st 2018.

Please amend your records to ensure all future BACS payments are credited to our new account as follows:-

New Details Old Details
Bank HSBC Barclays
Sort Code 40-02-50 20-71-14
A/C Number 71425838 50028053
Swift MIDLGB22 BARCGB2106P
IBAN GB93MIDL40025071425838 GB22 BARC 2071 1450 0280 53
A/C Name TextAnywhere TextAnywhere

Any payments currently in your systems can be paid to Barclays but please make all subsequent payments to our new HSBC account.

You can continue to purchase products online through our secure portal as usual.

Should you have any queries or require any further clarification on this change, please do not hesitate to contact me at drichardson@srcl.com or by telephone 0333 240 4426.

Yours faithfully,

Darren Richardson

European Treasury Manager

TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our service providers have confirmed that this issue is now resolved.

Please accept our apologies on behalf of the operator for any inconvenience caused.

*****************************

Please be advised that the issue is still ongoing. O2 are working to resolve the issue as quickly as possible and we will provide further updates as we receive them.

Again on behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that the issue is still ongoing. We will provide further updates as we receive them.

On behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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