Status and maintenance updates for the TextAnywhere platform.
This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | New |
| Description: | Desktop utility for Stripe payment is unavailable. Please use the online payment payment method whilst this issue is being investigated. |
| Current Impact: | |
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No impact |
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No impact |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | Resolved |
| Description: | Deskttop utility issue has been resolved. |
| Current Impact: | |
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No impact |
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No impact |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | New |
| Description: | Some customers may currently be experiencing issues with the Desktop Utility, while we investigate the issue you can access your account via our website here
https://textanywhere.textapp.net/web/Login/LoginMain.aspx We are aware of the issue and are urgently investigating. We will provide further updates as soon as possible and apologise for the inconvenience caused. |
| Current Impact: | |
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No impact |
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No impact |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | Resolved |
| Description: | Our provider has confirmed that the issue has now been resolved.
Please accept our apologies for any inconvenience caused. *************************************** Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers. Our provider is working on the issue with the highest priority. Our outbound message services remain unaffected. We will provide further updates as we receive them and we apologise for any inconvenience caused. |
| Current Impact: | |
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No impact |
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No impact |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | New |
| Description: | Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers.
Our provider is working on the issue with the highest priority. Our outbound message services remain unaffected. We will provide further updates as we receive them and we apologise for any inconvenience caused. |
| Current Impact: | |
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No impact |
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Possible delays receiving inbound message traffic. |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | New |
| Description: | Some customers may currently be experiencing issues accessing the login page of the web portal.
We are aware of the issue and are urgently investigating. We will provide further updates as soon as possible and apologise for the inconvenience caused. |
| Current Impact: | |
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No impact |
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No impact |
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No impact |
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No impact |
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Issues accessing web portal login page |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | Monitoring |
| Description: | Please be advised that the platform experienced performance degradation between approximately 04:00 – 07:45 BST this morning.
We have identified the cause and taken remedial action. Platform performance has returned to normal, however we will continue to monitor. We apologise for the inconvenience caused. |
| Current Impact: | |
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Possible slight delays |
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Possible slight delays |
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Possible slight delays |
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Degraded Performance |
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Degraded Performance |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | Resolved |
| Description: | MO messages have continued to be received as normal since the last update and our network provider has confirmed that the issue has been fully resolved.
We apologise for the inconvienience caused. ***************************************** We are now receiving MO messages and are continuing to monitor. Again, on behalf of our network provider we apologise for the inconvenience caused. ***************************************** Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account: +4477814xxx MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority. All other services and shared inbound numbers are unaffected. We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused. |
| Current Impact: | |
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No impact |
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No impact |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | Monitoring |
| Description: | We are now receiving MO messages and are continuing to monitor.
Again, on behalf of our network provider we apologise for the inconvenience caused. ***************************************** Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account: +4477814xxx MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority. All other services and shared inbound numbers are unaffected. We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused. |
| Current Impact: | |
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No impact |
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No current impact. |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | New |
| Description: | Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:
+4477814xxx MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority. All other services and shared inbound numbers are unaffected. We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused. |
| Current Impact: | |
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No impact |
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MO messages to dedicated numbers in ranges +4477814 are currently not being received. |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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