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TextAnywhere Service Alert: 24/06/2019 17:48 – Delivery Status issue 18/06/2019

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: On Tuesday 18th June between 07:55 – 08:20 BST one of our providers experienced an issue on their platform which affected a small subset of outgoing SMS traffic that had been routed via the affected provider.

This resulted in delivery status information being delayed for the affected traffic. For a very small number of messages some delivery status information may have unfortunately been lost.

Please note this issue only affected a small percentage of the total SMS traffic sent during this period, the majority of which was sent via alternative routes.

Please accept our apologies for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 12/06/2019 09:18 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has confirmed the issue has now been resolved and we are now receiving messages.

Please accept our apologies for the inconvenience caused.

**********************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 12/06/2019 09:18 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages not currently being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 07/06/2019 13:08 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been notified that one of our network providers are currently experiencing issues receiving messages originating from handsets on the O2 network.

This relates to inbound traffic received to the below number ranges:

+44778147xxx
+44778148xxx

Messages from all other networks are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Potential disruption to inbound messages received to +44778147xxx & +44778148xxx ranges from O2 handsets.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/04/2019 13:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Inbound message traffic resumed at 13:59 BST and our network provider has confirmed that the issue has now been resolved.

Messages sent to the affected number ranges during the period were queued and have now been received.

Again, we apolgise for the inconvenience caused.

**********************

Unfortunately we are now longer receiving messages to the below number ranges, the last being received at 13:12 BST.

Our network provider is urgently working to resolve the issue. We will provide further updates as soon as they become available.

We apologise for the inconvenience caused.

**********************

We have been notified that one of our network providers are currently experiencing an instability issue on their platform. This relates to inbound traffic received to the below number ranges:

+44778147xxx
+44778148xxx

We are still receiving traffic to these number ranges, however we are monitoring.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/04/2019 13:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Unfortunately we are now longer receiving messages to the below number ranges, the last being received at 13:12 BST.

Our network provider is urgently working to resolve the issue. We will provide further updates as soon as they become available.

We apologise for the inconvenience caused.

**********************

We have been notified that one of our network providers are currently experiencing an instability issue on their platform. This relates to inbound traffic received to the below number ranges:

+44778147xxx
+44778148xxx

We are still receiving traffic to these number ranges, however we are monitoring.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No messages currently being received to +44778147xxx & +44778148xxx ranges
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/04/2019 13:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We have been notified that one of our network providers are currently experiencing an instability issue on their platform. This relates to inbound traffic received to the below number ranges:

+44778147xxx
+44778148xxx

We are still receiving traffic to these number ranges, however we are monitoring.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Potential disruption to inbound messages received to +44778147xxx & +44778148xxx ranges
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/02/2019 17:40 – Issue for TextPremium clients with shared Short Codes from O2 subcribers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We have received confirmation from our nework provider that the issue has now been resolved.

Again, please accept our apologies for the inconvenience caused.

************************************

We have received an update from our network provider to advise that the issue is still ongoing.

O2 and our network provider are continuing to work on resolving the issue as quickly as possible.

We apologise for the inconvenience caused.

************************************

We have been advised by our network providers that O2 are currently experience issues delivering MO messages to the following shared short codes:

83833
84300
65652
66644
66880
80160

O2 and our network providers are working to resolve the issue as quickly as possible.

Please note that this issue is not affecting any short codes not listed here or standard long number traffic.

We will provide further updates as we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/02/2019 17:40 – Issue for TextPremium clients with shared Short Codes from O2 subcribers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: We have received an update from our network provider to advise that the issue is still ongoing.

O2 and our network provider are continuing to work on resolving the issue as quickly as possible.

We apologise for the inconvenience caused.

************************************

We have been advised by our network providers that O2 are currently experience issues delivering MO messages to the following shared short codes:

83833
84300
65652
66644
66880
80160

O2 and our network providers are working to resolve the issue as quickly as possible.

Please note that this issue is not affecting any short codes not listed here or standard long number traffic.

We will provide further updates as we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Issues receiving messages from O2 subscribers to Short Code numbers above.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/02/2019 17:40 – Issue for TextPremium clients with shared Short Codes from O2 subcribers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been advised by our network providers that O2 are currently experience issues delivering MO messages to the following shared short codes:

83833
84300
65652
66644
66880
80160

O2 and our network providers are working to resolve the issue as quickly as possible.

Please note that this issue is not affecting any short codes not listed here or standard long number traffic.

We will provide further updates as we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Issues receiving messages from O2 subscribers to Short Code numbers above.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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