Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 05/03/2020 10:19 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has confirmed the issue has been resolved.

We had been monitoring traffic since the previous update and traffic has remained stable.

Please accept our apologies for any inconvenience caused.

******************************

We are now receiving MO messages for the affected number ranges however our network provider is continuing to investigate.

We will provide further updates as they become available.

******************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages are now being received. Network provider is continuing to investigate.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 05/03/2020 10:19 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: We are now receiving MO messages for the affected number ranges however our network provider is continuing to investigate.

We will provide further updates as they become available.

******************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages are now being received. Network provider is continuing to investigate.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 05/03/2020 10:19 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages not currently being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 12/02/2020 16:54 – Temporary Technical Issues: 12/02/2020 15:40

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm that our services are now fully operational, however we will continue to monitor.

Please accept our sincere apologies for the inconvenience caused.

*******************************************

We are currently experiencing some temporary technical issues which may be affecting some of our customers’ ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We’re sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

Please direct any queries to our support team at customercare@textanywhere.net

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Temporary Technical Issues: 12/02/2020 15:40

We are currently experiencing some temporary technical issues which may be affecting some of our customers’ ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We’re sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

Please direct any queries to our support team at customercare@textanywhere.net

TextAnywhere Service Alert: 17/10/2019 09:37 – Three UK Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Three UK have confirmed that the issue is now fully resolved.

Again on behalf of the operator, we apologise for any inconvenience caused.

*******************************

Please be advised that Three UK is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to Three UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 17/10/2019 09:37 – Three UK Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Three UK is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to Three UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or failures for Three UK traffic.
  • Inbound messages
Possible delays or failures for Three UK traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/7/2019 1:18 PM – Payment Gateway

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm that DataCash have advised us that the issue is now resolved, and that payments are being processed. Testing confirms that this is the case.

A RCA has been requested from DataCash and will be investigated to ensure a similar isue does not occur again.

Thank you for your patience during this issue.

We are experiencing technical difficulties with our payment provider, DataCash, for taking online payments.
We are working with DataCash currently to establish what has gone wrong, and to find a solution as quickly as possible. We will keep you updated.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Payment services are currently not working
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/7/2019 1:18 PM – Payment Gateway

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We are experiencing technical difficulties with our payment provider, DataCash, for taking online payments.
We are working with DataCash currently to establish what has gone wrong, and to find a solution as quickly as possible. We will keep you updated.
Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Payment services are currently not working
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/07/19 09:02 – Ticket / support system

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Currently there is an issue with our internal ticket / support system meaning we are unable to reply to customer queries currently. Our engineers are working to resolve this as soon as possible and a further update will be released when the service has been restored.

This has no impact on our network or other system services.

————————————————————————

This has now been resolved and our ticket system is working as expected. Thank you for your understanding and patience.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.