Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 9/11/2021 1:01 PM – Disruption of Service – Resolved

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: The issue has been resolved.

We are sorry for any inconvience caused by the temporary loss of service.

Current Impact:  
  • Outbound messages:
Yes
  • Inbound messages
Yes
  • Delivery statuses:
Yes
  • Web services:
Yes
  • Web applications:
Yes

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 9/11/2021 1:01 PM – Disruption of Service

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Unfortunately, the TextAnywere platform has experienced a loss of service that would have affected our customer’s ability to send or receive messsages, including gaining access to any of our services.

We are sorry for any inconvience caused by the loss of service.
We will update as soon as possible.

Current Impact:  
  • Outbound messages:
Yes
  • Inbound messages
Yes
  • Delivery statuses:
Yes
  • Web services:
Yes
  • Web applications:
Yes

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 6/6/2021 11:26 AM – Disruption of Service

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Unfortunately, the TextAnywere platform has experienced a loss of service that would have affected our customer’s ability to send or receive messsages, including gaining access to any of our services.

We are sorry for any inconvience caused by the loss of service.

Current Impact:  
  • Outbound messages:
Disruption beteen 10:40 and 11:00
  • Inbound messages
Disruption beteen 10:40 and 11:00
  • Delivery statuses:
Disruption beteen 10:40 and 11:00
  • Web services:
Disruption beteen 10:40 and 11:00
  • Web applications:
Disruption beteen 10:40 and 11:00

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 04/06/2021 14:57 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We can confirm that inbound messages are now being received resuming at 15:12 BST and that the backlog of messages queued by our network partner have been successfully processed. However we will continue to monitor.

****************************************

Please be advised that we are not currently receiving messages to a range of our TextPremium shared and dedicated short code numbers. The issue began at 14:03 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 04/06/2021 14:57 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to a range of our TextPremium shared and dedicated short code numbers. The issue began at 14:03 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 11/03/2021 14:14 – Service availability DNS issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Please note that we experienced an issue with our Domain Name System (DNS) provider earlier today which may have affected the ability to connect to our services.

Incident start time: 11/03/2021 23:40
Incident end time: 12/03/2021 00:40

The issue has since been fully resolved by our DNS provider and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Possible disruption to connectivity due to DNS resolution issue.
  • Web applications:
Possible disruption to connectivity due to DNS resolution issue.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 05/03/2020 10:19 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has confirmed the issue has been resolved.

We had been monitoring traffic since the previous update and traffic has remained stable.

Please accept our apologies for any inconvenience caused.

******************************

We are now receiving MO messages for the affected number ranges however our network provider is continuing to investigate.

We will provide further updates as they become available.

******************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages are now being received. Network provider is continuing to investigate.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 05/03/2020 10:19 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: We are now receiving MO messages for the affected number ranges however our network provider is continuing to investigate.

We will provide further updates as they become available.

******************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages are now being received. Network provider is continuing to investigate.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 05/03/2020 10:19 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages not currently being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 12/02/2020 16:54 – Temporary Technical Issues: 12/02/2020 15:40

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm that our services are now fully operational, however we will continue to monitor.

Please accept our sincere apologies for the inconvenience caused.

*******************************************

We are currently experiencing some temporary technical issues which may be affecting some of our customers’ ability to send or receive messages; in some cases this may also include gaining access to any of our services.

We’re sorry that this is happening. Thank you for your continued patience and support while we work to resolve this.

Please direct any queries to our support team at customercare@textanywhere.net

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.