TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Category: Status Update

TextAnywhere Service Alert: 7/25/2024 10:22 AM – Threhold update is not functioning and is being investigated

Posted on @ 10:30 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have identified an issue with the threshold dates for customer alert/ block & whitelabel block.
Please email customer support for assistance.
Current Impact:  
  • Outbound messages:
 If you have reached your threshold outbound messages will not be sent.
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 If you have reached your threshold outbound messages will not be sent.
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 1/18/2024 12:17 PM – Desktop Utility for Stripe payments

Posted on @ 12:19 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Desktop utility for Stripe payment is unavailable. Please use the online payment payment method whilst this issue is being investigated.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 10/13/2023 5:24 PM – Desktop Utility Issues

Posted on @ 3:46 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Deskttop utility issue has been resolved.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 10/13/2023 5:24 PM – Desktop Utility Issues

Posted on @ 5:25 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Some customers may currently be experiencing issues with the Desktop Utility, while we investigate the issue you can access your account via our website here

https://textanywhere.textapp.net/web/Login/LoginMain.aspx

We are aware of the issue and are urgently investigating.

We will provide further updates as soon as possible and apologise for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 30/06/2023 16:30 – UK Inbound Message Service Delays

Posted on @ 10:00 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our provider has confirmed that the issue has now been resolved.

Please accept our apologies for any inconvenience caused.

***************************************

Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers.

Our provider is working on the issue with the highest priority.

Our outbound message services remain unaffected.

We will provide further updates as we receive them and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 30/06/2023 16:30 – UK Inbound Message Service Delays

Posted on @ 4:38 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers.

Our provider is working on the issue with the highest priority.

Our outbound message services remain unaffected.

We will provide further updates as we receive them and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 Possible delays receiving inbound message traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 23/05/2023 09:35 – Web Portal Login Issues

Posted on @ 9:40 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Some customers may currently be experiencing issues accessing the login page of the web portal.

We are aware of the issue and are urgently investigating.

We will provide further updates as soon as possible and apologise for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 Issues accessing web portal login page

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 07/05/2023 08:12 – Performance Degradation

Posted on @ 8:19 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that the platform experienced performance degradation between approximately 04:00 – 07:45 BST this morning.

We have identified the cause and taken remedial action. Platform performance has returned to normal, however we will continue to monitor.

We apologise for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 Possible slight delays
  • Inbound messages
 Possible slight delays
  • Delivery statuses:
 Possible slight delays
  • Web services:
 Degraded Performance
  • Web applications:
 Degraded Performance

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 02/02/2023 16:38 – Service Issue affecting inbound number ranges 077814xxx

Posted on @ 9:12 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: MO messages have continued to be received as normal since the last update and our network provider has confirmed that the issue has been fully resolved.

We apologise for the inconvienience caused.

*****************************************

We are now receiving MO messages and are continuing to monitor.

Again, on behalf of our network provider we apologise for the inconvenience caused.

*****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+4477814xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 02/02/2023 16:38 – Service Issue affecting inbound number ranges 077814xxx

Posted on @ 9:08 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We are now receiving MO messages and are continuing to monitor.

Again, on behalf of our network provider we apologise for the inconvenience caused.

*****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+4477814xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No current impact.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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