Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 26/10/2022 10:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Affected messages are now being received again since approximately 17:00 BST.

We are continuing to monitor.

*************************************

Please be advised that there is currently an issue affecting a subset of the following inbound number ranges:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages now being received since 17:00 BST. Monitoring.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 26/10/2022 10:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting a subset of the following inbound number ranges:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages to subset of numbers in ranges +447537xxx +447860xxx are currently not being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/10/2022 12:44 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Inbound messages have continued to be received as normal since the last update and our network provider has confirmed that the issue has been fully resolved.

We apologise for the inconvienience caused.

****************************************

Receipt of MO messages for the affected dedicated inbound numbers has now resumed since approximately 18:40.

We are continuing to monitor.

****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/10/2022 12:44 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Receipt of MO messages for the affected dedicated inbound numbers has now resumed since approximately 18:40.

We are continuing to monitor.

****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages to dedicated numbers in ranges +447537xxx +447860xxx have currently resumed delivery.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/10/2022 12:44 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages to dedicated numbers in ranges +447537xxx +447860xxx are currently not being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 02/08/2022 17:27 – Inbound Message Service Degradation

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Service has returned to normal since yesterday evenning. Delayed messages were queued by our upstream providers and the outstanding messages now been received and processed by our platform.

We are continuing to monitor.

*****************************************************

Please be advised that there is currently a degradation in service regarding the receipt of inbound messages to a range of our shared and dedicated inbound numbers.

A number of inbound messages are being delayed due to an issue with our network operator partner. Our partner is currently investigating and we will provide an update as soon as we receive further information.

Please accept our apologies for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No current impact.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 02/08/2022 17:27 – Inbound Message Service Degradation

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently a degradation in service regarding the receipt of inbound messages to a range of our shared and dedicated inbound numbers.

A number of inbound messages are being delayed due to an issue with our network operator partner. Our partner is currently investigating and we will provide an update as soon as we receive further information.

Please accept our apologies for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Degradation in service causing delays
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 23/06/2022 14:31 – Delivery Receipt Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be aware that a small subset of outgoing SMS traffic is currently experiencing delays in the processing of delivery status updates.

We have implementated mitigations so that current traffic is not currently experiencing this issue, however traffic submitted before 12:00 BST may be affected.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
Possible delays for messages submitted prior to 12:00 BST.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 22/06/2022 17:04 – Delivery Receipt Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: There have been no further occurrences of delays since the last communication and all systems are operating as normal.

We apologise for the inconvenience caused.

***********************************************

Please be aware that a small subset of outgoing SMS traffic is currently experiencing delays in the processing of delivery status updates.

We have implementated mitigations so that current traffic is not currently experiencing this issue, however traffic submitted before 16:30 BST may be affected.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
Possible delays for messages submitted prior to 16:30 BST.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/06/2022 09:54 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Traffic has remained stable since the previous update and our network provider has confirmed the issue is now fully resolved.

We apologise for the inconvenience caused.

*********************************************

We have now resumed receiving MO messages to the number ranges below since approximately 10:10 BST.

We are continuing to monitor.

*********************************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.