Posted at 9:43 pm by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: EE have confirmed that the issues on their platform have now been resolved.

On behalf of the oprerator we apologise for any inconvenience this may have caused.

**********************************************************

Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or rejects to EE.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 5:52 pm by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or rejects to EE.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:
  • Outbound messages:
Possible delays or rejects for EE traffic.
  • Inbound messages
Possible delays or rejects for EE traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 10:45 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 12/01/2017 21:30:00
End Date and Time (UK time): 12/01/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:28 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 12/01/2017 21:30:00
End Date and Time (UK time): 12/01/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 11:19 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 12/01/2017 21:30:00
End Date and Time (UK time): 12/01/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:46 am by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that one of our network providers for our TextPremium shared and dedicated short code numbers experienced an issue between 06:42 and 09:28 GMT today.

During this period no inbound messages were received, however the messages were queued and were received on the resumption of servce at 09:28 GMT. We are continuing to monitor.

On behalf of the network provider we apologise for the inconvenience caused.

Current Impact:
  • Outbound messages:
No impact
  • Inbound messages
Message were delayed during the period, but there is no current impact.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 5:13 pm by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has now confirmed that the issue has now been fully resolved.

We apologise for any inconvenience this may have caused.

********************************************************************

Please be advised that there are currently intermittent issues with receiving messages to our TextPremium shared and dedicated short code numbers.

Messages destined for short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue.

Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 11:51 am by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there are currently intermittent issues with receiving messages to our TextPremium shared and dedicated short code numbers.

Messages destined for short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue.

Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Inbound messages intermittently not being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 3:02 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 22/11/2016 08:00:00
End Date and Time (UK time): 22/11/2016 09:00:00
Description: COMPLETED

We have been notified by one of our network partners, 2ergo, who provide some of our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time

The network provider expects this work to be completed during the one hour maintenance window. During this period, there will be an outage in which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact on free to receive messages. PSMS messages will be queued and processed on completion of the maintenance.
  • Inbound messages:
MO messages to some short codes will be queued and processed on completion of the maintenance.
  • Delivery statuses:
DR’s will be queued and processed on completion of the maintenance.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 5:39 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 22/11/2016 08:00:00
End Date and Time (UK time): 22/11/2016 09:00:00
Description: REMINDER:
We have been notified by one of our network partners, 2ergo, who provide some of our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time

The network provider expects this work to be completed during the one hour maintenance window. During this period, there will be an outage in which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact on free to receive messages. PSMS messages will be queued and processed on completion of the maintenance.
  • Inbound messages:
MO messages to some short codes will be queued and processed on completion of the maintenance.
  • Delivery statuses:
DR’s will be queued and processed on completion of the maintenance.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.