TextAnywhere Status

Security update

To keep your data safe we employ a number of different methods, 2 of these are our PCI compliance and the use of HTTPS at the start of our web address.

Due to changes in the way data is secured over HTTPS and in line with our PCI compliance come June 2018 we will be making a change to only support TLS (Transport Layer Security) 1.1 or higher. More information can be found on this at the link below:

https://blog.pcisecuritystandards.org/are-you-ready-for-30-june-2018-sayin-goodbye-to-ssl-early-tls

If you are using one of the modern browsers on a modern operating system this shouldn’t affect you, you can check to see which version of TLS your browser supports by visiting the below link:
https://www.ssllabs.com/ssltest/viewMyClient.html

The first box on this page is enough to confirm if you can connect via TLS 1.1 or higher, such as the image shows below.

If this shows anything other than TLS 1.1, TLS 1.2 or TLS 1.3 then you will need to change the settings in your current browser, update your browser or install a new one and then repeat this process to confirm you’ll still be able to access our site and many others.

This change also applies to our TextGateway Web/HTTP(S) services so please ensure any environments that are accessing these services via HTTPS are able to do so using TLS 1.1 or above.

After June this year if you are not able to connect/use TLS 1.1 or higher you will no longer be able to access the TextAnywhere service.

If you need any help with the above we suggest you contact your IT department or an IT professional.

Change of bank account details

Dear Customer,

Change of bank account details – SRCL trading as TextAnywhere

SRCL is in the process of streamlining banking operations and as a consequence TextAnywhere, a wholly owned subsidiary of SRCL, will be changing bank account from February the 1st 2018.

Please amend your records to ensure all future BACS payments are credited to our new account as follows:-

New Details Old Details
Bank HSBC Barclays
Sort Code 40-02-50 20-71-14
A/C Number 71425838 50028053
Swift MIDLGB22 BARCGB2106P
IBAN GB93MIDL40025071425838 GB22 BARC 2071 1450 0280 53
A/C Name TextAnywhere TextAnywhere

Any payments currently in your systems can be paid to Barclays but please make all subsequent payments to our new HSBC account.

You can continue to purchase products online through our secure portal as usual.

Should you have any queries or require any further clarification on this change, please do not hesitate to contact me at drichardson@srcl.com or by telephone 0333 240 4426.

Yours faithfully,

Darren Richardson

European Treasury Manager

TextAnywhere Scheduled Maintenance: 16/10/2018 23:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 16/10/2018 23:00:00
End Date and Time (UK time): 17/10/2018 01:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

During the maintenance inbound messages sent to our short codes will be queued by our partner. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Please note that regular, free-to-receive long number inbound messages, outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
Shortcode MO messages will be queued during the maintenance window.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 02/10/2018 21:00 – Emergency Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 02/10/2018 21:00:00
End Date and Time (UK time): 02/10/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing an emergency maintenance on our infrastructure during the above times.

There is no expected impact to our service, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 02/10/2018 21:00 – Emergency Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 02/10/2018 21:00:00
End Date and Time (UK time): 02/10/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing an emergency maintenance on our infrastructure during the above times.

There is no expected impact to our service, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 02/10/2018 21:00 – Emergency Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Emergency
Start Date and Time (UK time): 02/10/2018 21:00:00
End Date and Time (UK time): 02/10/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing an emergency maintenance on our infrastructure during the above times.

There is no expected impact to our service, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 30/08/2018 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 30/08/2018 21:30:00
End Date and Time (UK time): 30/08/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 30/08/2018 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 30/08/2018 21:30:00
End Date and Time (UK time): 30/08/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 30/08/2018 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 30/08/2018 21:30:00
End Date and Time (UK time): 30/08/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 22/08/2018 18:23 – Inbound Message Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has confirmed that the issue has now been resolved and we can also confirm that normal traffic has resumed.

All queued messages have now been processed.

Please accept our apologies for the inconvenience caused.

******************************

Please be advised that one of our network providers are currently experiencing issues which are causing delays in delivery for our Text Inbound and Reply services.

This issue is only affecting a small subset of inbound numbers and we have undertaken steps to mitigate the issue. Affected messages will be queued by the network provider and delivered once the issue has been resolved.

Please note that outbound traffic is not affected.

They are working to resolve the issue as soon as possible and we will provide further updates as we receive them, but in the meantime we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 22/08/2018 18:23 – Inbound Message Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that one of our network providers are currently experiencing issues which are causing delays in delivery for our Text Inbound and Reply services.

This issue is only affecting a small subset of inbound numbers and we have undertaken steps to mitigate the issue. Affected messages will be queued by the network provider and delivered once the issue has been resolved.

Please note that outbound traffic is not affected.

They are working to resolve the issue as soon as possible and we will provide further updates as we receive them, but in the meantime we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Delivery delays. Messages will be queued by our network provider.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 21/08/2018 08:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 21/08/2018 08:00:00
End Date and Time (UK time): 21/08/2018 09:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There is a planned outage of 1 hour during the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Please note that regular, free-to-receive long number inbound messages, outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
Shortcode MO messages will be queued during the maintenance window.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Back to Top