Posted at 3:02 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 22/11/2016 08:00:00
End Date and Time (UK time): 22/11/2016 09:00:00
Description: COMPLETED

We have been notified by one of our network partners, 2ergo, who provide some of our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time

The network provider expects this work to be completed during the one hour maintenance window. During this period, there will be an outage in which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact on free to receive messages. PSMS messages will be queued and processed on completion of the maintenance.
  • Inbound messages:
MO messages to some short codes will be queued and processed on completion of the maintenance.
  • Delivery statuses:
DR’s will be queued and processed on completion of the maintenance.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 5:39 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 22/11/2016 08:00:00
End Date and Time (UK time): 22/11/2016 09:00:00
Description: REMINDER:
We have been notified by one of our network partners, 2ergo, who provide some of our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time

The network provider expects this work to be completed during the one hour maintenance window. During this period, there will be an outage in which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact on free to receive messages. PSMS messages will be queued and processed on completion of the maintenance.
  • Inbound messages:
MO messages to some short codes will be queued and processed on completion of the maintenance.
  • Delivery statuses:
DR’s will be queued and processed on completion of the maintenance.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 4:54 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 22/11/2016 08:00:00
End Date and Time (UK time): 22/11/2016 09:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide some of our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time

The network provider expects this work to be completed during the one hour maintenance window. During this period, there will be an outage in which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact on free to receive messages. PSMS messages will be queued and processed on completion of the maintenance.
  • Inbound messages:
MO messages to some short codes will be queued and processed on completion of the maintenance.
  • Delivery statuses:
DR’s will be queued and processed on completion of the maintenance.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 5:15 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 16/11/2016 21:00:00
End Date and Time (UK time): 16/11/2016 22:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage of up to 15 minutes within the 1 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
MT messages will be queued during the 15 minute outage period.
  • Inbound messages:
MO messages will be queued during the 15 minute outage period.
  • Delivery statuses:
DRs will be queued during the 15 minute outage period.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:58 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 10/11/2016 21:30:00
End Date and Time (UK time): 10/11/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:38 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 10/11/2016 21:30:00
End Date and Time (UK time): 10/11/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 3:06 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 10/11/2016 21:30:00
End Date and Time (UK time): 10/11/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 11:38 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 10/11/2016 21:30:00
End Date and Time (UK time): 10/11/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:56 am by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We encountered an unexpected connectivity issue with our database at approximately 12.20 a.m. on last night (11th October 2016) which was caused by an over-running internal process – our monitoring systems alerted this to us and the issue was resolved at 07.40 this morning (11th October 2016).

Having identified the cause of the issue, we are putting in place measures to ensure there can be no recurrence.

We apologise for any inconvenience that this may have caused.

Current Impact:  
  • Outbound messages:
Unable to process messages in outage window
  • Inbound messages
Unable to process messages in outage window
  • Delivery statuses:
Unable to process messages in outage window
  • Web services:
No connection was available in outage window
  • Web applications:
No connection was available in outage window

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:56 am by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our service provider has confirmed that the issue has now been fully resolved.

Please accept our apologies for the inconvenience caused.

**********************************************************************

Although we have not received official confirmation from our service provider of resolution we are now receiving incoming calls to our customer service centre.

We apologise for the inconvenience caused and we will continue to provide updates until the issue is confirmed as resolved.

**********************************************************************

Please be aware that us that BT are currently experiencing a major fault that is affecting all incoming to calls to our customer service centre.

Our service providers are working with BT to resolve the issue/re-route affected call traffic. In the interim please use the contact page of our website for the appropriate contact email or contact us by live web chat.

Please note this issue is NOT affecting any of our SMS-related services.

We will provide updates as and when we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.