Posted at 4:59 pm by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Please be advised that this issue is unfortunately ongoing and our network partner is continuing to work with Orange towards resolution.

Again, we apologise for the inconvenience caused and we will provide further updates as we receive them.

***************************************

Our network partner is still experiencing issues with Orange MO traffic.

They are continuing to work towards resolution with Orange.

We apologise for the inconvenience caused and we will provide further updates as we receive them.

***************************************

Please be advised that our network partner has advised that they are not currently receiving messages for a number of our TextPremium shared and dedicated short code numbers from the Orange network.

Our network partner is working with Orange to resolve this issue as a matter of urgency.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for a number of TextPremium shared and dedicated Short Code numbers from the Orange network
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 11:13 am by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Our network partner is still experiencing issues with Orange MO traffic.

They are continuing to work towards resolution with Orange.

We apologise for the inconvenience caused and we will provide further updates as we receive them.

***************************************

Please be advised that our network partner has advised that they are not currently receiving messages for a number of our TextPremium shared and dedicated short code numbers from the Orange network.

Our network partner is working with Orange to resolve this issue as a matter of urgency.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for a number of TextPremium shared and dedicated Short Code numbers from the Orange network
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 11:00 am by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that our network partner has advised that they are not currently receiving messages for a number of our TextPremium shared and dedicated short code numbers from the Orange network.

Our network partner is working with Orange to resolve this issue as a matter of urgency.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for a number of TextPremium shared and dedicated Short Code numbers from the Orange network
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 1:09 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 16/03/2017 21:30:00
End Date and Time (UK time): 16/03/2017 23:30:00
Description: The maintenance is now complete.

The maintenance period was longer than originally anticipated, however there were no additional interruptions than were planned.

****************************************

Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:25 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 16/03/2017 21:30:00
End Date and Time (UK time): 16/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:39 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 16/03/2017 21:30:00
End Date and Time (UK time): 16/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 10:50 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 09/03/2017 21:30:00
End Date and Time (UK time): 09/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:31 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 09/03/2017 21:30:00
End Date and Time (UK time): 09/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 12:07 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 09/03/2017 21:30:00
End Date and Time (UK time): 09/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 11:56 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 23/02/2017 20:00:00
End Date and Time (UK time): 23/02/2017 22:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage of up to 15 minutes within the 2 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
MT messages will be queued during the 15 minute outage period.
  • Inbound messages:
MO messages will be queued during the 15 minute outage period.
  • Delivery statuses:
DRs will be queued during the 15 minute outage period.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.