Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Scheduled Maintenance: 9/29/2021 9:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 9/29/2021 9:00:00 PM
End Date and Time (UK time): 9/29/2021 10:00:00 PM
Description: We will be carrying out some essential maintenance at 9pm.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 21.00 and 22:00.
  • Inbound messages:
Disruption between 21.00 and 22:00.
  • Delivery statuses:
Disruption between 21.00 and 22:00..
  • Web services:
Disruption between 21.00 and 22:00.
  • Web applications:
Disruption between 21.00 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 9/20/2021 9:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Resolved
Start Date and Time (UK time): 9/20/2021 9:00:00 PM
End Date and Time (UK time): 9/20/2021 10:00:00 PM
Description: We will be carrying out some essential maintenance at 9pm.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 21.00 and 22:00.
  • Inbound messages:
Disruption between 21.00 and 22:00.
  • Delivery statuses:
Disruption between 21.00 and 22:00..
  • Web services:
Disruption between 21.00 and 22:00.
  • Web applications:
Disruption between 21.00 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 9/20/2021 9:00 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 9/20/2021 9:00:00 PM
End Date and Time (UK time): 9/20/2021 10:00:00 PM
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any specific outage to our services during this time. However there may be brief interruptions in the processing of messages, accessing our services, and processing of web service requests.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Web services:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 9/11/2021 1:01 PM – Disruption of Service – Resolved

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: The issue has been resolved.

We are sorry for any inconvience caused by the temporary loss of service.

Current Impact:  
  • Outbound messages:
Yes
  • Inbound messages
Yes
  • Delivery statuses:
Yes
  • Web services:
Yes
  • Web applications:
Yes

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 9/11/2021 1:01 PM – Disruption of Service

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Unfortunately, the TextAnywere platform has experienced a loss of service that would have affected our customer’s ability to send or receive messsages, including gaining access to any of our services.

We are sorry for any inconvience caused by the loss of service.
We will update as soon as possible.

Current Impact:  
  • Outbound messages:
Yes
  • Inbound messages
Yes
  • Delivery statuses:
Yes
  • Web services:
Yes
  • Web applications:
Yes

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 9/6/2021 9:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Update
Start Date and Time (UK time): 9/6/2021 9:00:00 PM
End Date and Time (UK time): 9/6/2021 10:00:00 PM
Description: We will be carrying out some essential maintenance at 9pm.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 21.00 and 22:00.
  • Inbound messages:
Disruption between 21.00 and 22:00.
  • Delivery statuses:
Disruption between 21.00 and 22:00..
  • Web services:
Disruption between 21.00 and 22:00.
  • Web applications:
Disruption between 21.00 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 9/6/2021 3:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 9/6/2021 3:00:00 PM
End Date and Time (UK time): 9/6/2021 4:00:00 PM
Description: We will be carrying out some essential maintenance at 9pm.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 21.00 and 22:00.
  • Inbound messages:
Disruption between 21.00 and 22:00.
  • Delivery statuses:
Disruption between 21.00 and 22:00..
  • Web services:
Disruption between 21.00 and 22:00.
  • Web applications:
Disruption between 21.00 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 6/24/2021 9:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 6/24/2021 9:00:00 PM
End Date and Time (UK time): 6/24/2021 10:00:00 PM
Description: We will be carrying out some essential maintenance at 9pm.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 21.00 and 22:00.
  • Inbound messages:
Disruption between 21.00 and 22:00.
  • Delivery statuses:
Disruption between 21.00 and 22:00..
  • Web services:
Disruption between 21.00 and 22:00.
  • Web applications:
Disruption between 21.00 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 6/6/2021 11:26 AM – Disruption of Service

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Unfortunately, the TextAnywere platform has experienced a loss of service that would have affected our customer’s ability to send or receive messsages, including gaining access to any of our services.

We are sorry for any inconvience caused by the loss of service.

Current Impact:  
  • Outbound messages:
Disruption beteen 10:40 and 11:00
  • Inbound messages
Disruption beteen 10:40 and 11:00
  • Delivery statuses:
Disruption beteen 10:40 and 11:00
  • Web services:
Disruption beteen 10:40 and 11:00
  • Web applications:
Disruption beteen 10:40 and 11:00

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 04/06/2021 14:57 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We can confirm that inbound messages are now being received resuming at 15:12 BST and that the backlog of messages queued by our network partner have been successfully processed. However we will continue to monitor.

****************************************

Please be advised that we are not currently receiving messages to a range of our TextPremium shared and dedicated short code numbers. The issue began at 14:03 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.