Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Scheduled Maintenance: 01/09/2022 18:00 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 01/09/2022 18:00:00
End Date and Time (UK time): 01/09/2022 23:00:00
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 02/08/2022 17:27 – Inbound Message Service Degradation

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Service has returned to normal since yesterday evenning. Delayed messages were queued by our upstream providers and the outstanding messages now been received and processed by our platform.

We are continuing to monitor.

*****************************************************

Please be advised that there is currently a degradation in service regarding the receipt of inbound messages to a range of our shared and dedicated inbound numbers.

A number of inbound messages are being delayed due to an issue with our network operator partner. Our partner is currently investigating and we will provide an update as soon as we receive further information.

Please accept our apologies for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No current impact.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 02/08/2022 17:27 – Inbound Message Service Degradation

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently a degradation in service regarding the receipt of inbound messages to a range of our shared and dedicated inbound numbers.

A number of inbound messages are being delayed due to an issue with our network operator partner. Our partner is currently investigating and we will provide an update as soon as we receive further information.

Please accept our apologies for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Degradation in service causing delays
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 28/07/2022 18:00 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 28/07/2022 18:00:00
End Date and Time (UK time): 28/07/2022 23:00:00
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 23/06/2022 14:31 – Delivery Receipt Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be aware that a small subset of outgoing SMS traffic is currently experiencing delays in the processing of delivery status updates.

We have implementated mitigations so that current traffic is not currently experiencing this issue, however traffic submitted before 12:00 BST may be affected.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
Possible delays for messages submitted prior to 12:00 BST.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 22/06/2022 17:04 – Delivery Receipt Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: There have been no further occurrences of delays since the last communication and all systems are operating as normal.

We apologise for the inconvenience caused.

***********************************************

Please be aware that a small subset of outgoing SMS traffic is currently experiencing delays in the processing of delivery status updates.

We have implementated mitigations so that current traffic is not currently experiencing this issue, however traffic submitted before 16:30 BST may be affected.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
Possible delays for messages submitted prior to 16:30 BST.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/06/2022 09:54 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Traffic has remained stable since the previous update and our network provider has confirmed the issue is now fully resolved.

We apologise for the inconvenience caused.

*********************************************

We have now resumed receiving MO messages to the number ranges below since approximately 10:10 BST.

We are continuing to monitor.

*********************************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 22/06/2022 17:04 – Delivery Receipt Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be aware that a small subset of outgoing SMS traffic is currently experiencing delays in the processing of delivery status updates.

We have implementated mitigations so that current traffic is not currently experiencing this issue, however traffic submitted before 16:30 BST may be affected.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
Possible delays for messages submitted prior to 16:30 BST.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/06/2022 09:54 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We have now resumed receiving MO messages to the number ranges below since approximately 10:10 BST.

We are continuing to monitor.

*********************************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact, but monitoring.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/06/2022 09:54 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages not currently being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.