Posted at 1:09 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 16/03/2017 21:30:00
End Date and Time (UK time): 16/03/2017 23:30:00
Description: The maintenance is now complete.

The maintenance period was longer than originally anticipated, however there were no additional interruptions than were planned.

****************************************

Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:25 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 16/03/2017 21:30:00
End Date and Time (UK time): 16/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:39 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 16/03/2017 21:30:00
End Date and Time (UK time): 16/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 10:50 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 09/03/2017 21:30:00
End Date and Time (UK time): 09/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 9:31 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 09/03/2017 21:30:00
End Date and Time (UK time): 09/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 12:07 pm by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 09/03/2017 21:30:00
End Date and Time (UK time): 09/03/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 11:56 am by & filed under Scheduled Maintenance.

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 23/02/2017 20:00:00
End Date and Time (UK time): 23/02/2017 22:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage of up to 15 minutes within the 2 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
MT messages will be queued during the 15 minute outage period.
  • Inbound messages:
MO messages will be queued during the 15 minute outage period.
  • Delivery statuses:
DRs will be queued during the 15 minute outage period.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 3:43 pm by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: EE UK has confirmed that the issue has now been resolved.

On behalf of the operator we apologise for any inconvenience caused.

***********************************************

Please be advised that Everything Everywhere UK (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to EE UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 3:15 pm by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Everything Everywhere UK (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to EE UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or rejects for EE traffic.
  • Inbound messages
Possible delays or rejects for EE traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Posted at 3:58 pm by & filed under Status Update.

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network partner has confirmed that the issues on their platform have now been resolved.

We apologise for any inconvenience this may have caused.

***************************************

Please be advised that our network partner has advised that they are not currently receiving messages for our TextPremium shared and dedicated short code numbers from the T-Mobile and O2 networks.

Our Network Transit Provider is currently investigating this as a matter of urgency.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.