Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Scheduled Maintenance: 07/04/2020 21:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming Esendex scheduled maintenance window.

Status: New
Start Date and Time (UK time): 07/04/2020 21:00:00
End Date and Time (UK time): 07/04/2020 22:30:00
Description: In order to improve our service we are conducting a planned maintenance affecting outbound email during the above times.

During the upgrade there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there could be be brief interruptions to our outbound email service.

Inbound emails related to our TextMail Email to SMS service are unaffected by this work.

We apologise in advance for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
No impact expected.
  • Inbound messages:
No impact expected.
  • Delivery statuses:
No impact expected.
  • Web services:
No impact expected.
  • Web applications:
No impact expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 29/02/2020 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 29/02/2020 22:00:00
End Date and Time (UK time): 01/03/2020 00:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform.

It is expected that there will be a brief outage of service for a few minutes within the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
Delays are expected during the maintenance period.
  • Inbound messages:
Delays are expected during the maintenance period.
  • Delivery statuses:
Delays are expected during the maintenance period.
  • Web services:
Unavailable for a short period during the maintenance window.
  • Web applications:
Unavailable for a short period during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 29/02/2020 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 29/02/2020 22:00:00
End Date and Time (UK time): 01/03/2020 00:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform.

It is expected that there will be a brief outage of service for a few minutes within the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
Delays are expected during the maintenance period.
  • Inbound messages:
Delays are expected during the maintenance period.
  • Delivery statuses:
Delays are expected during the maintenance period.
  • Web services:
Unavailable for a short period during the maintenance window.
  • Web applications:
Unavailable for a short period during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 29/02/2020 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 29/02/2020 22:00:00
End Date and Time (UK time): 01/03/2020 00:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform.

It is expected that there will be a brief outage of service for a few minutes within the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
Delays are expected during the maintenance period.
  • Inbound messages:
Delays are expected during the maintenance period.
  • Delivery statuses:
Delays are expected during the maintenance period.
  • Web services:
Unavailable for a short period during the maintenance window.
  • Web applications:
Unavailable for a short period during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 14/01/2020 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 14/01/2020 21:30:00
End Date and Time (UK time): 14/01/2020 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 14/01/2020 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 14/01/2020 21:30:00
End Date and Time (UK time): 14/01/2020 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 14/01/2020 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 14/01/2020 21:30:00
End Date and Time (UK time): 14/01/2020 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 10/12/2019 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming FastSMS scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 10/12/2019 21:30:00
End Date and Time (UK time): 10/12/2019 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@FastSMS.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 10/12/2019 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 10/12/2019 21:30:00
End Date and Time (UK time): 10/12/2019 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/09/2019 23:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 13/09/2019 23:00:00
End Date and Time (UK time): 14/09/2019 04:00:00
Description: We can confirm that we have completed the platform move and that services are now available again.

We appreciate your patience during this period.

*****************************

As part of our commitment to providing the most reliable service to our clients we have taken the decision to move our hosting platform.

In order to implement this we do unfortunately need to disrupt our service to you for a short time whilst we bring new servers in to our network infrastructure.

What do you need to do?

Nothing unless your application white lists our IP addresses in which case you will need to change the IP addresses as below. This most likely will only affect those clients using our web service API and have white listed our IP addresses.

The new IP addresses are listed below:-

Inbound to TextAnywhere:
185.78.54.1
185.78.54.2
185.78.54.3
185.78.54.4

Outbound from TextAnywhere:
185.78.54.6
185.78.54.7
185.78.54.8

During the above times our services will be temporarily available.

Expected Impact:  
  • Outbound messages:
None
  • Inbound messages:
None
  • Delivery statuses:
None
  • Web services:
None
  • Web applications:
None

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.