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TextAnywhere Scheduled Maintenance: 10/12/2019 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 10/12/2019 21:30:00
End Date and Time (UK time): 10/12/2019 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/09/2019 23:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 13/09/2019 23:00:00
End Date and Time (UK time): 14/09/2019 04:00:00
Description: We can confirm that we have completed the platform move and that services are now available again.

We appreciate your patience during this period.

*****************************

As part of our commitment to providing the most reliable service to our clients we have taken the decision to move our hosting platform.

In order to implement this we do unfortunately need to disrupt our service to you for a short time whilst we bring new servers in to our network infrastructure.

What do you need to do?

Nothing unless your application white lists our IP addresses in which case you will need to change the IP addresses as below. This most likely will only affect those clients using our web service API and have white listed our IP addresses.

The new IP addresses are listed below:-

Inbound to TextAnywhere:
185.78.54.1
185.78.54.2
185.78.54.3
185.78.54.4

Outbound from TextAnywhere:
185.78.54.6
185.78.54.7
185.78.54.8

During the above times our services will be temporarily available.

Expected Impact:  
  • Outbound messages:
None
  • Inbound messages:
None
  • Delivery statuses:
None
  • Web services:
None
  • Web applications:
None

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/09/2019 23:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/09/2019 23:00:00
End Date and Time (UK time): 14/09/2019 04:00:00
Description: As part of our commitment to providing the most reliable service to our clients we have taken the decision to move our hosting platform.

In order to implement this we do unfortunately need to disrupt our service to you for a short time whilst we bring new servers in to our network infrastructure.

What do you need to do?

Nothing unless your application white lists our IP addresses in which case you will need to change the IP addresses as below. This most likely will only affect those clients using our web service API and have white listed our IP addresses.

The new IP addresses are listed below:-

Inbound to TextAnywhere:
185.78.54.1
185.78.54.2
185.78.54.3
185.78.54.4

Outbound from TextAnywhere:
185.78.54.6
185.78.54.7
185.78.54.8

During the above times our services will be temporarily available.

Expected Impact:  
  • Outbound messages:
New submissions will not be possible during the service downtime. Messages previously scheduled to be sent during the downtime will be sent on service resumption.
  • Inbound messages:
Temporarily unavailable. Inbound messages, including replies to earlier messages, dedicated long numbers and to short codes, will be queued and released on completion.
  • Delivery statuses:
Temporarily unavailable. Delivery statuses for earlier sent messages will be queued and updated on completion.
  • Web services:
Temporarily unavailable.
  • Web applications:
Temporarily unavailable.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/03/2019 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 07/03/2019 21:30:00
End Date and Time (UK time): 07/03/2019 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/03/2019 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 07/03/2019 21:30:00
End Date and Time (UK time): 07/03/2019 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/03/2019 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 07/03/2019 21:30:00
End Date and Time (UK time): 07/03/2019 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 29/11/2018 08:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 29/11/2018 08:00:00
End Date and Time (UK time): 29/11/2018 09:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There is a planned outage of 1 hour during the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Please note that regular, free-to-receive long number inbound messages, outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
Shortcode MO messages will be queued during the maintenance window.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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