Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Scheduled Maintenance: 19/05/2022 21:00 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 19/05/2022 21:00:00
End Date and Time (UK time): 19/05/2022 22:00:00
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be a break in service of up to 5 minutes during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 19/05/2022 18:00 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 19/05/2022 18:00:00
End Date and Time (UK time): 19/05/2022 23:00:00
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be a break in service of up to 5 minutes during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 28/03/2022 10:23 – Issue Receiving Messages To Inbound Numbers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm inbound traffic has remained stable since the last update and our network operator partner has confirmed the issue is now fully resolved.

Again, we apologise for the inconvenience caused.

************************

We are now receiving inbound traffic again commencing from approximately 10:29 BST.

We are continuing to monitor.

************************

Please be advised that we are not currently receiving messages to a range of our shared and dedicated inbound numbers. The issue began at 08:39 BST.

Messages are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to our affected services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive further information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 28/03/2022 10:23 – Issue Receiving Messages To Inbound Numbers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We are now receiving inbound traffic again commencing from approximately 10:29 BST.

We are continuing to monitor.

************************

Please be advised that we are not currently receiving messages to a range of our shared and dedicated inbound numbers. The issue began at 08:39 BST.

Messages are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to our affected services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive further information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Inbound messages now being received. Monitoring.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 28/03/2022 10:23 – Issue Receiving Messages To Inbound Numbers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to a range of our shared and dedicated inbound numbers. The issue began at 08:39 BST.

Messages are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to our affected services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive further information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for a subset of inbound numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 1/13/2022 9:30 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 1/13/2022 9:30:00 PM
End Date and Time (UK time): 1/13/2022 11:00:00 PM
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/11/2021 9:30 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/11/2021 9:30:00 PM
End Date and Time (UK time): 11/11/2021 11:00:00 PM
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 9/29/2021 9:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 9/29/2021 9:00:00 PM
End Date and Time (UK time): 9/29/2021 10:00:00 PM
Description: We will be carrying out some essential maintenance at 9pm.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 21.00 and 22:00.
  • Inbound messages:
Disruption between 21.00 and 22:00.
  • Delivery statuses:
Disruption between 21.00 and 22:00..
  • Web services:
Disruption between 21.00 and 22:00.
  • Web applications:
Disruption between 21.00 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 9/20/2021 9:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Resolved
Start Date and Time (UK time): 9/20/2021 9:00:00 PM
End Date and Time (UK time): 9/20/2021 10:00:00 PM
Description: We will be carrying out some essential maintenance at 9pm.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 21.00 and 22:00.
  • Inbound messages:
Disruption between 21.00 and 22:00.
  • Delivery statuses:
Disruption between 21.00 and 22:00..
  • Web services:
Disruption between 21.00 and 22:00.
  • Web applications:
Disruption between 21.00 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 9/20/2021 9:00 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 9/20/2021 9:00:00 PM
End Date and Time (UK time): 9/20/2021 10:00:00 PM
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any specific outage to our services during this time. However there may be brief interruptions in the processing of messages, accessing our services, and processing of web service requests.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Web services:
None expected, though small delays may be seen between 21.00 and 22:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.