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TextAnywhere Scheduled Maintenance: 21/08/2018 08:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 21/08/2018 08:00:00
End Date and Time (UK time): 21/08/2018 09:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There is a planned outage of 1 hour during the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Please note that regular, free-to-receive long number inbound messages, outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
Shortcode MO messages will be queued during the maintenance window.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/08/2018 08:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 07/08/2018 08:00:00
End Date and Time (UK time): 07/08/2018 09:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There is a planned outage of 1 hour during the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Please note that regular, free-to-receive long number inbound messages, outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
Shortcode MO messages will be queued during the maintenance window.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 26/07/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 26/07/2018 22:00:00
End Date and Time (UK time): 26/07/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

There are no planned outages, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 26/07/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 26/07/2018 22:00:00
End Date and Time (UK time): 26/07/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

There are no planned outages, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 26/07/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 26/07/2018 22:00:00
End Date and Time (UK time): 26/07/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

There are no planned outages, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 03/07/2018 05:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 03/07/2018 05:00:00
End Date and Time (UK time): 03/07/2018 06:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There is a planned outage of 1 hour during the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Please note that regular, free-to-receive long number inbound messages, outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
Shortcode MO messages will be queued during the maintenance window.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 08/06/2018 13:34 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We can now confirm that the receipt of messages has now resumed, but we will continue to monitor.

****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No current impact, but monitoring
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 08/06/2018 13:34 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages not currently being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has now confirmed that the issue has been fully resolved.

We apologise for the inconvenience caused.

****************************************

Our network provider has advised that their platform has stabilised and we can confirm that traffic has returned to normal, however we will continue to monitor.

****************************************

One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Our network provider has advised that their platform has stabilised and we can confirm that traffic has returned to normal, however we will continue to monitor.

****************************

One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
Possible MT delays/rejects
  • Inbound messages
Possible MO delays/rejects
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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