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TextAnywhere Service Alert: 17/10/2019 09:37 – Three UK Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Three UK is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to Three UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or failures for Three UK traffic.
  • Inbound messages
Possible delays or failures for Three UK traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/7/2019 1:18 PM – Payment Gateway

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm that DataCash have advised us that the issue is now resolved, and that payments are being processed. Testing confirms that this is the case.

A RCA has been requested from DataCash and will be investigated to ensure a similar isue does not occur again.

Thank you for your patience during this issue.

We are experiencing technical difficulties with our payment provider, DataCash, for taking online payments.
We are working with DataCash currently to establish what has gone wrong, and to find a solution as quickly as possible. We will keep you updated.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Payment services are currently not working
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/7/2019 1:18 PM – Payment Gateway

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We are experiencing technical difficulties with our payment provider, DataCash, for taking online payments.
We are working with DataCash currently to establish what has gone wrong, and to find a solution as quickly as possible. We will keep you updated.
Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Payment services are currently not working
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/09/2019 23:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 13/09/2019 23:00:00
End Date and Time (UK time): 14/09/2019 04:00:00
Description: We can confirm that we have completed the platform move and that services are now available again.

We appreciate your patience during this period.

*****************************

As part of our commitment to providing the most reliable service to our clients we have taken the decision to move our hosting platform.

In order to implement this we do unfortunately need to disrupt our service to you for a short time whilst we bring new servers in to our network infrastructure.

What do you need to do?

Nothing unless your application white lists our IP addresses in which case you will need to change the IP addresses as below. This most likely will only affect those clients using our web service API and have white listed our IP addresses.

The new IP addresses are listed below:-

Inbound to TextAnywhere:
185.78.54.1
185.78.54.2
185.78.54.3
185.78.54.4

Outbound from TextAnywhere:
185.78.54.6
185.78.54.7
185.78.54.8

During the above times our services will be temporarily available.

Expected Impact:  
  • Outbound messages:
None
  • Inbound messages:
None
  • Delivery statuses:
None
  • Web services:
None
  • Web applications:
None

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/09/2019 23:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/09/2019 23:00:00
End Date and Time (UK time): 14/09/2019 04:00:00
Description: As part of our commitment to providing the most reliable service to our clients we have taken the decision to move our hosting platform.

In order to implement this we do unfortunately need to disrupt our service to you for a short time whilst we bring new servers in to our network infrastructure.

What do you need to do?

Nothing unless your application white lists our IP addresses in which case you will need to change the IP addresses as below. This most likely will only affect those clients using our web service API and have white listed our IP addresses.

The new IP addresses are listed below:-

Inbound to TextAnywhere:
185.78.54.1
185.78.54.2
185.78.54.3
185.78.54.4

Outbound from TextAnywhere:
185.78.54.6
185.78.54.7
185.78.54.8

During the above times our services will be temporarily available.

Expected Impact:  
  • Outbound messages:
New submissions will not be possible during the service downtime. Messages previously scheduled to be sent during the downtime will be sent on service resumption.
  • Inbound messages:
Temporarily unavailable. Inbound messages, including replies to earlier messages, dedicated long numbers and to short codes, will be queued and released on completion.
  • Delivery statuses:
Temporarily unavailable. Delivery statuses for earlier sent messages will be queued and updated on completion.
  • Web services:
Temporarily unavailable.
  • Web applications:
Temporarily unavailable.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/07/19 09:02 – Ticket / support system

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Currently there is an issue with our internal ticket / support system meaning we are unable to reply to customer queries currently. Our engineers are working to resolve this as soon as possible and a further update will be released when the service has been restored.

This has no impact on our network or other system services.

————————————————————————

This has now been resolved and our ticket system is working as expected. Thank you for your understanding and patience.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/07/19 09:02 – Ticket / support system

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Currently there is an issue with our internal ticket / support system meaning we are unable to reply to customer queries currently. Our engineers are working to resolve this as soon as possible and a further update will be released when the service has been restored.

This has no impact on our network or other system services.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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