Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Scheduled Maintenance: 2/5/2024 8:00 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 2/5/2024 8:00:00 PM
End Date and Time (UK time): 2/5/2024 9:00:00 PM
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 20:00 and 21:00.
  • Inbound messages:
None expected, though small delays may be seen between 20:00 and 21:00.
  • Delivery statuses:
None expected, though small delays may be seen between 20:00 and 21:00.
  • Web services:
None expected, though small delays may be seen between 20:00 and 21:00.
  • Web applications:
None expected, though small delays may be seen between 20:00 and 21:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 2/1/2024 8:00 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 2/1/2024 8:00:00 PM
End Date and Time (UK time): 2/1/2024 11:00:00 PM
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 20:00 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 20:00 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 20:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 20:00 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 20:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 1/18/2024 12:17 PM – Desktop Utility for Stripe payments

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Desktop utility for Stripe payment is unavailable. Please use the online payment payment method whilst this issue is being investigated.
Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 22/12/2023 16:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Update
Start Date and Time (UK time): 22/12/2023 16:00:00
End Date and Time (UK time): 25/12/2023 17:00:00
Description: We apologise for any inconvenience you may have experienced in being able to log into your account.
To access your account please follow one of the two actions:
If you have not attempted to reset your password since 15th December please do so following the password reset instructions within the log in screen. Please pay close attention to the password strength tips where prompted.
If you have changed your password since 15th December and found your account to be suspended please now use your new password to gain access to your account.
Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
Unable to login until password reset is completed

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 15/12/2023 22:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 15/12/2023 22:00:00
End Date and Time (UK time): 18/12/2023 09:00:00
Description: We have been required to take an action to suspend some customer’s user accounts in response to a technical incident which is currently under investigation. If prompted to reset your login credentials please pay close attention to the instructions in order to regain access. Suspended accounts will be inaccessible during this time. Customers of the Green Text application may be unable to access the site. We appreciate your patience while we work through the necessary steps to resolve.
Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
Unable to login until password reset is completed

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 15/12/2023 23:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 15/12/2023 23:00:00
End Date and Time (UK time): 18/12/2023 09:00:00
Description: We have been required to take an action to suspend some customer’s user accounts in response to a technical incident which is currently under investigation. If prompted to reset your login credentials please pay close attention to the instructions in order to regain access. Suspended accounts will be inaccessible during this time. We appreciate your patience while we work through the necessary steps to resolve.
Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
Unable to login until password reset is completed

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 17/10/2023 15:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Resolved
Start Date and Time (UK time): 17/10/2023 15:00:00
End Date and Time (UK time): 17/10/2023 16:00:00
Description: Desktop utility issue has been resolved
Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/13/2023 5:24 PM – Desktop Utility Issues

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Deskttop utility issue has been resolved.
Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/13/2023 5:24 PM – Desktop Utility Issues

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Some customers may currently be experiencing issues with the Desktop Utility, while we investigate the issue you can access your account via our website here

https://textanywhere.textapp.net/web/Login/LoginMain.aspx

We are aware of the issue and are urgently investigating.

We will provide further updates as soon as possible and apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/10/2023 17:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/10/2023 17:00:00
End Date and Time (UK time): 20/10/2023 20:00:00
Description: Some customers may currently be experiencing issues with the Desktop Utility, while we investigate the issue you can access your account via our website here:

https://textanywhere.textapp.net/web/Login/LoginMain.aspx

We are aware of the issue and are urgently investigating.

We will provide further updates as soon as possible and apologise for the inconvenience caused.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.