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TextAnywhere Service Alert: 08/06/2018 13:34 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We can now confirm that the receipt of messages has now resumed, but we will continue to monitor.

****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No current impact, but monitoring
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 08/06/2018 13:34 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges:

0778147xxx
0778148xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other serivces are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
MO messages not currently being received.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has now confirmed that the issue has been fully resolved.

We apologise for the inconvenience caused.

****************************************

Our network provider has advised that their platform has stabilised and we can confirm that traffic has returned to normal, however we will continue to monitor.

****************************************

One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Our network provider has advised that their platform has stabilised and we can confirm that traffic has returned to normal, however we will continue to monitor.

****************************

One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
Possible MT delays/rejects
  • Inbound messages
Possible MO delays/rejects
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/06/2018 14:53 – Provider Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.

Current Impact:  
  • Outbound messages:
Possible MT delays/rejects
  • Inbound messages
Possible MO delays/rejects
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 31/05/2018 22:00 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 31/05/2018 22:00:00
End Date and Time (UK time): 31/05/2018 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 22:00 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Web services:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 22.00 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 31/05/2018 22:00 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 31/05/2018 22:00:00
End Date and Time (UK time): 31/05/2018 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 22:00 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Web services:
None expected, though small delays may be seen between 22.00 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 22.00 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 31/05/2018 22:00 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 31/05/2018 22:00:00
End Date and Time (UK time): 31/05/2018 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 22:00 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 22.30 and 23:30.
  • Inbound messages:
None expected, though small delays may be seen between 22.30 and 23:30.
  • Delivery statuses:
None expected, though small delays may be seen between 22.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 22.30 and 23:30.
  • Web applications:
None expected, though small delays may be seen between 22.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 17/05/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 17/05/2018 22:00:00
End Date and Time (UK time): 18/05/2018 00:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

The duration of the maintenance window should be considered as ‘risk time’ where there may be a small possibility of disruption to our web applications and services as the maintenance work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Small possibility of disruption to service during the maintenance window.
  • Web applications:
Small possibility of disruption to service during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 17/05/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 17/05/2018 22:00:00
End Date and Time (UK time): 18/05/2018 00:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned maintenance on our infrastructure during the above times.

The duration of the maintenance window should be considered as ‘risk time’ where there may be a small possibility of disruption to our web applications and services as the maintenance work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Small possibility of disruption to service during the maintenance window.
  • Web applications:
Small possibility of disruption to service during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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