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TextAnywhere Service Alert: 23/10/2017 10:23 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Successful receipt of inbound messages resumed at 10:45 BST and we can confirm that any queued messages have now been processed.

However we will continue to monitor.

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Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 10:01 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No current impact, but continuing to monitor.
  • Inbound messages
No current impact, but continuing to monitor.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 23/10/2017 10:23 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 10:01 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No outbound PSMS messages.
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 17/10/2017 10:36 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network partner has confirmed that the issue has now been resolved.

Successful receipt of inbound messages resumed at 11:16 BST.

On behalf of our network partner, please accept our apologies for the inconvenience caused.

*************************************

Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 09:58 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 17/10/2017 10:36 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 09:58 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No outbound PSMS messages.
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 14/09/2017 10:06 – Three UK Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network providers have confirmed that Three UK have now resolved the issue on their platform.

On behalf of the operator we apologise for the inconvenience caused.

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Please be advised that Three UK is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to Three UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 14/09/2017 10:06 – Three UK Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Three UK is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to Three UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or failures for Three UK traffic.
  • Inbound messages
Possible delays or failures for Three UK traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/09/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Resolved
Start Date and Time (UK time): 07/09/2017 21:30:00
End Date and Time (UK time): 07/09/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/09/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 07/09/2017 21:30:00
End Date and Time (UK time): 07/09/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/09/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 07/09/2017 21:30:00
End Date and Time (UK time): 07/09/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 10/08/2017 01:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 10/08/2017 01:00:00
End Date and Time (UK time): 10/08/2017 03:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage for the duration of maintenance period above during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
MT messages will be queued during the maintenance period.
  • Inbound messages:
MO messages will be queued during the maintenance period.
  • Delivery statuses:
DRs will be queued during the maintenance period.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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