Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 04/06/2021 14:57 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We can confirm that inbound messages are now being received resuming at 15:12 BST and that the backlog of messages queued by our network partner have been successfully processed. However we will continue to monitor.

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Please be advised that we are not currently receiving messages to a range of our TextPremium shared and dedicated short code numbers. The issue began at 14:03 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 04/06/2021 14:57 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to a range of our TextPremium shared and dedicated short code numbers. The issue began at 14:03 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators and delivered to you on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 4/14/2021 10:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Resolved
Start Date and Time (UK time): 4/14/2021 10:00:00 PM
End Date and Time (UK time): 4/14/2021 11:00:00 PM
Description: We will be carrying out some essential maintenance Weds evening.

The expected impact during the window will be 4-5 short periods of up to 20 seconds where connectivity to the platform will be unavailable.

We anticipate that this maintenance window will last for no longer than 60 minutes and are sorry for any inconvenience caused.

Expected Impact:  
  • Outbound messages:
Disruption between 22.00 and 23:00
  • Inbound messages:
Disruption between 22.00 and 23:00
  • Delivery statuses:
Disruption between 22.00 and 23:00
  • Web services:
Disruption between 22.00 and 23:00
  • Web applications:
Disruption between 22.00 and 23:00

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 4/14/2021 10:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 4/14/2021 10:00:00 PM
End Date and Time (UK time): 4/14/2021 11:00:00 PM
Description: We will be carrying out some essential maintenance Weds evening.

The expected impact during the window will be 4-5 short periods of up to 20 seconds where connectivity to the platform will be unavailable.

We anticipate that this maintenance window will last for no longer than 60 minutes and are sorry for any inconvenience caused.

Expected Impact:  
  • Outbound messages:
Disruption between 22.00 and 23:00
  • Inbound messages:
Disruption between 22.00 and 23:00
  • Delivery statuses:
Disruption between 22.00 and 23:00
  • Web services:
Disruption between 22.00 and 23:00
  • Web applications:
Disruption between 22.00 and 23:00

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 4/8/2021 9:30 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 4/8/2021 9:30:00 PM
End Date and Time (UK time): 4/8/2021 11:00:00 PM
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any specific outage to our services during this time. However there may be brief interruptions in the processing of messages, accessing our services, and processing of web service requests.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 3/29/2021 10:00 PM – Essential Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 3/29/2021 10:00:00 PM
End Date and Time (UK time): 3/29/2021 10:30:00 PM
Description: We will be carrying out some essential maintenance at 10pm this evening.

This will affect some of our customer’s ability to send or receive messages. In some cases, this may also include gaining access to any of our services.

We anticipate that this maintenance window will last for 30 minutes and are sorry for any inconvenience caused

Expected Impact:  
  • Outbound messages:
Disruption between 22.00 and 22:30.
  • Inbound messages:
Disruption between 22.00 and 22:30.
  • Delivery statuses:
Disruption between 22.00 and 22:30.
  • Web services:
Disruption between 22.00 and 22:30.
  • Web applications:
Disruption between 22.00 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 4/8/2021 9:30 PM – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 4/8/2021 9:30:00 PM
End Date and Time (UK time): 4/8/2021 11:00:00 PM
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any specific outage to our services during this time. However there may be brief interruptions in the processing of messages, accessing our services, and processing of web service requests.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 11/03/2021 14:14 – Service availability DNS issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Please note that we experienced an issue with our Domain Name System (DNS) provider earlier today which may have affected the ability to connect to our services.

Incident start time: 11/03/2021 23:40
Incident end time: 12/03/2021 00:40

The issue has since been fully resolved by our DNS provider and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Possible disruption to connectivity due to DNS resolution issue.
  • Web applications:
Possible disruption to connectivity due to DNS resolution issue.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 09/03/2021 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 09/03/2021 21:30:00
End Date and Time (UK time): 09/03/2021 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any specific outage to our services during this time. However there may be brief interruptions in the processing of messages, accessing our services, and processing of web service requests.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 09/03/2021 21:30 – TextAnywhere Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 09/03/2021 21:30:00
End Date and Time (UK time): 09/03/2021 23:00:00
Description: Please be advised that we will be performing our patching program during the above times.

We do not expect any specific outage to our services during this time. However there may be brief interruptions in the processing of messages, accessing our services, and processing of web service requests.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.