TextAnywhere Status

TextAnywhere Service Alert: 15/02/2019 17:40 – Issue for TextPremium clients with shared Short Codes from O2 subcribers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We have received confirmation from our nework provider that the issue has now been resolved.

Again, please accept our apologies for the inconvenience caused.

************************************

We have received an update from our network provider to advise that the issue is still ongoing.

O2 and our network provider are continuing to work on resolving the issue as quickly as possible.

We apologise for the inconvenience caused.

************************************

We have been advised by our network providers that O2 are currently experience issues delivering MO messages to the following shared short codes:

83833
84300
65652
66644
66880
80160

O2 and our network providers are working to resolve the issue as quickly as possible.

Please note that this issue is not affecting any short codes not listed here or standard long number traffic.

We will provide further updates as we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/02/2019 17:40 – Issue for TextPremium clients with shared Short Codes from O2 subcribers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: We have received an update from our network provider to advise that the issue is still ongoing.

O2 and our network provider are continuing to work on resolving the issue as quickly as possible.

We apologise for the inconvenience caused.

************************************

We have been advised by our network providers that O2 are currently experience issues delivering MO messages to the following shared short codes:

83833
84300
65652
66644
66880
80160

O2 and our network providers are working to resolve the issue as quickly as possible.

Please note that this issue is not affecting any short codes not listed here or standard long number traffic.

We will provide further updates as we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Issues receiving messages from O2 subscribers to Short Code numbers above.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 15/02/2019 17:40 – Issue for TextPremium clients with shared Short Codes from O2 subcribers

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been advised by our network providers that O2 are currently experience issues delivering MO messages to the following shared short codes:

83833
84300
65652
66644
66880
80160

O2 and our network providers are working to resolve the issue as quickly as possible.

Please note that this issue is not affecting any short codes not listed here or standard long number traffic.

We will provide further updates as we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Issues receiving messages from O2 subscribers to Short Code numbers above.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 25/01/2019 11:40 – Support email address(s) issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: We are now receiving emails to all email addresses, but will continue to monitor.

Again, please accept our apologies for the inconvenience caused

***********************************

Please be aware that we are currently experiencing issues receiving emails to our support email adresses ending in @textanywhere.net.

Please note that this issue is not related to SMS-based email traffic (e.g. textapp.net, mail2txt.net). These remain unaffected and are operating normally.

Our email infrastructure team are working on a resolution and we will be provide updates as soon as they become available.

We apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 25/01/2019 11:40 – Support email address(s) issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be aware that we are currently experiencing issues receiving emails to our support email adresses ending in @textanywhere.net.

Please note that this issue is not related to SMS-based email traffic (e.g. textapp.net, mail2txt.net). These remain unaffected and are operating normally.

Our email infrastructure team are working on a resolution and we will be provide updates as soon as they become available.

We apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 29/11/2018 08:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 29/11/2018 08:00:00
End Date and Time (UK time): 29/11/2018 09:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There is a planned outage of 1 hour during the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Please note that regular, free-to-receive long number inbound messages, outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
No impact
  • Inbound messages:
Shortcode MO messages will be queued during the maintenance window.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 08/11/2018 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 08/11/2018 21:30:00
End Date and Time (UK time): 08/11/2018 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing maintenance on our network infrastructure during the above times.

During the maintenance there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the maintenance work takes place.

We apologise in advance for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
None expected, but possible brief interruptions.
  • Web applications:
None expected, but possible brief interruptions.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 08/11/2018 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 08/11/2018 21:30:00
End Date and Time (UK time): 08/11/2018 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing maintenance on our network infrastructure during the above times.

During the maintenance there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the maintenance work takes place.

We apologise in advance for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
None expected, but possible brief interruptions.
  • Web applications:
None expected, but possible brief interruptions.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 08/11/2018 21:30 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 08/11/2018 21:30:00
End Date and Time (UK time): 08/11/2018 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing maintenance on our network infrastructure during the above times.

During the maintenance there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the maintenance work takes place.

We apologise in advance for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
None expected, but possible brief interruptions.
  • Web applications:
None expected, but possible brief interruptions.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 25/10/2018 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 25/10/2018 21:30:00
End Date and Time (UK time): 25/10/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21:30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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