Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 23/05/2023 09:35 – Web Portal Login Issues

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Some customers may currently be experiencing issues accessing the login page of the web portal.

We are aware of the issue and are urgently investigating.

We will provide further updates as soon as possible and apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
Issues accessing web portal login page

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/05/2023 21:00 – Emergency Database Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/05/2023 21:00:00
End Date and Time (UK time): 11/05/2023 23:00:00
Description: Please be advised that we will be performing emergency database maintenance between the above times.

There is no expected outage to our services, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 07/05/2023 08:12 – Performance Degradation

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that the platform experienced performance degradation between approximately 04:00 – 07:45 BST this morning.

We have identified the cause and taken remedial action. Platform performance has returned to normal, however we will continue to monitor.

We apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible slight delays
  • Inbound messages
Possible slight delays
  • Delivery statuses:
Possible slight delays
  • Web services:
Degraded Performance
  • Web applications:
Degraded Performance

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 19/04/2023 22:00 – Emergency Database Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 19/04/2023 22:00:00
End Date and Time (UK time): 19/04/2023 23:00:00
Description: Please be advised that we will be performing emergency database maintenance between the above times.

We will continue to accept messages but they may be queued for periods of up to 30 minutes at a time, for 2 hours whilst we perform some emergency maintenance.

Reporting will also be affected during this time

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Up to 30 minutes during this period.
  • Inbound messages:
Up to 30 minutes during this period.
  • Delivery statuses:
Up to 30 minutes during this period.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 19/04/2023 21:00 – Emergency Database Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 19/04/2023 21:00:00
End Date and Time (UK time): 19/04/2023 23:00:00
Description: Please be advised that we will be performing emergency database maintenance between the above times.

We will continue to accept messages but they may be queued for periods of up to 30 minutes at a time, for 2 hours whilst we perform some emergency maintenance.

Reporting will also be affected during this time

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Up to 30 minutes during this period.
  • Inbound messages:
Up to 30 minutes during this period.
  • Delivery statuses:
Up to 30 minutes during this period.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 30/03/2023 21:00 – Emergency Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 30/03/2023 21:00:00
End Date and Time (UK time): 30/03/2023 23:00:00
Description: Please be advised that we will be performing infrastructure maintenance between the above times.

There is no expected outage to our services, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 30/03/2023 21:00 – Emergency Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 30/03/2023 21:00:00
End Date and Time (UK time): 30/03/2023 23:00:00
Description: Please be advised that we will be performing infrastructure maintenance between the above times.

There is no expected outage to our services, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.