TextAnywhere Status

Security update

To keep your data safe we employ a number of different methods, 2 of these are our PCI compliance and the use of HTTPS at the start of our web address.

Due to changes in the way data is secured over HTTPS and in line with our PCI compliance come June 2018 we will be making a change to only support TLS (Transport Layer Security) 1.1 or higher. More information can be found on this at the link below:

https://blog.pcisecuritystandards.org/are-you-ready-for-30-june-2018-sayin-goodbye-to-ssl-early-tls

If you are using one of the modern browsers on a modern operating system this shouldn’t affect you, you can check to see which version of TLS your browser supports by visiting the below link:
https://www.ssllabs.com/ssltest/viewMyClient.html

The first box on this page is enough to confirm if you can connect via TLS 1.1 or higher, such as the image shows below.

If this shows anything other than TLS 1.1, TLS 1.2 or TLS 1.3 then you will need to change the settings in your current browser, update your browser or install a new one and then repeat this process to confirm you’ll still be able to access our site and many others.

This change also applies to our TextGateway Web/HTTP(S) services so please ensure any environments that are accessing these services via HTTPS are able to do so using TLS 1.1 or above.

After June this year if you are not able to connect/use TLS 1.1 or higher you will no longer be able to access the TextAnywhere service.

If you need any help with the above we suggest you contact your IT department or an IT professional.

TextAnywhere Scheduled Maintenance: 22/02/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 22/02/2018 22:00:00
End Date and Time (UK time): 22/02/2018 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing maintenance on our network infrastructure during the above times.

During the maintenance there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the maintenance work takes place.

We apologise in advance for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected although small delays may be seen
  • Inbound messages:
None expected although small delays may be seen
  • Delivery statuses:
None expected although small delays may be seen
  • Web services:
Possible brief interruptions to connectivity
  • Web applications:
Possible brief interruptions to connectivity

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 22/02/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 22/02/2018 22:00:00
End Date and Time (UK time): 22/02/2018 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing maintenance on our network infrastructure during the above times.

During the maintenance there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the maintenance work takes place.

We apologise in advance for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected although small delays may be seen
  • Inbound messages:
None expected although small delays may be seen
  • Delivery statuses:
None expected although small delays may be seen
  • Web services:
Possible brief interruptions to connectivity
  • Web applications:
Possible brief interruptions to connectivity

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 22/02/2018 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 22/02/2018 22:00:00
End Date and Time (UK time): 22/02/2018 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing maintenance on our network infrastructure during the above times.

During the maintenance there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the maintenance work takes place.

We apologise in advance for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected although small delays may be seen
  • Inbound messages:
None expected although small delays may be seen
  • Delivery statuses:
None expected although small delays may be seen
  • Web services:
Possible brief interruptions to connectivity
  • Web applications:
Possible brief interruptions to connectivity

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

Change of bank account details

Dear Customer,

Change of bank account details – SRCL trading as TextAnywhere

SRCL is in the process of streamlining banking operations and as a consequence TextAnywhere, a wholly owned subsidiary of SRCL, will be changing bank account from February the 1st 2018.

Please amend your records to ensure all future BACS payments are credited to our new account as follows:-

New Details Old Details
Bank HSBC Barclays
Sort Code 40-02-50 20-71-14
A/C Number 71425838 50028053
Swift MIDLGB22 BARCGB2106P
IBAN GB93MIDL40025071425838 GB22 BARC 2071 1450 0280 53
A/C Name TextAnywhere TextAnywhere

Any payments currently in your systems can be paid to Barclays but please make all subsequent payments to our new HSBC account.

You can continue to purchase products online through our secure portal as usual.

Should you have any queries or require any further clarification on this change, please do not hesitate to contact me at drichardson@srcl.com or by telephone 0333 240 4426.

Yours faithfully,

Darren Richardson

European Treasury Manager

TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our service providers have confirmed that this issue is now resolved.

Please accept our apologies on behalf of the operator for any inconvenience caused.

*****************************

Please be advised that the issue is still ongoing. O2 are working to resolve the issue as quickly as possible and we will provide further updates as we receive them.

Again on behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that the issue is still ongoing. We will provide further updates as we receive them.

On behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Please be advised that the issue is still ongoing. O2 are working to resolve the issue as quickly as possible and we will provide further updates as we receive them.

Again on behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that the issue is still ongoing. We will provide further updates as we receive them.

On behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or rejects for O2 traffic.
  • Inbound messages
Possible delays or rejects for O2 traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Please be advised that the issue is still ongoing. We will provide further updates as we receive them.

On behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or rejects for O2 traffic.
  • Inbound messages
Possible delays or rejects for O2 traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or rejects for O2 traffic.
  • Inbound messages
Possible delays or rejects for O2 traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/01/2018 00:00 – TextPremium Short Code service provider Scheduled Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/01/2018 00:00:00
End Date and Time (UK time): 13/01/2018 07:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There may be an outage of up to 1 hour within the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:  
  • Outbound messages:
MT messages will be queued during any outage periods.
  • Inbound messages:
MO messages will be queued during any outage periods.
  • Delivery statuses:
DRs will be queued during any outage periods.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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