TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: July 2017

TextAnywhere Scheduled Maintenance: 25/07/2017 20:00 – Application Maintenance

Posted on @ 12:22 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 25/07/2017 20:00:00
End Date and Time (UK time): 25/07/2017 21:00:00
Description: As part of our continued investment in our services we performing an upgrade our systems.

During the upgrade there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise in advance for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 Possible brief interruption to connectivity.
  • Inbound messages:
 Possible brief interruption to connectivity.
  • Delivery statuses:
 Possible brief interruption to connectivity.
  • Web services:
Possible brief interruption to connectivity.
  • Web applications:
 Possible brief interruption to connectivity.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 22/07/2017 12:30 – Application Maintenance

Posted on @ 12:50 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 22/07/2017 12:30:00
End Date and Time (UK time): 22/07/2017 13:30:00
Description: As part of our continued investment in our services we performing an upgrade our systems.

During the upgrade there are no expected outages for any of our services, however the overall timeframe should be seen as risk time where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise in advance for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 Possible brief interruption to connectivity.
  • Inbound messages:
 Possible brief interruption to connectivity.
  • Delivery statuses:
 Possible brief interruption to connectivity.
  • Web services:
Possible brief interruption to connectivity.
  • Web applications:
 Possible brief interruption to connectivity.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/07/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 10:47 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 13/07/2017 21:30:00
End Date and Time (UK time): 13/07/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 13/07/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 9:30 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 13/07/2017 21:30:00
End Date and Time (UK time): 13/07/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 13/07/2017 11:52 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 12:38 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network partner has confirmed that the issues on their platform have now been resolved.

The processing of inbound messages resumed at 12:11 BST.

We apologise for any inconvenience this may have caused.

************************************

Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 11:05 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 13/07/2017 11:52 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 12:00 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 11:05 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No outbound PSMS messages.
  • Inbound messages
 No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Scheduled Maintenance: 13/07/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 8:43 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/07/2017 21:30:00
End Date and Time (UK time): 13/07/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 04/07/2017 11:13 – O2 Service Issue affecting TextPremium Services

Posted on @ 10:44 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We have been advised by the network provider in question that this issue is now resolved. On behalf of the network provider and O2, please accept our apologies for any inconvenience this may have caused.

———————————————————————

One of our network providers has advised of a current issue on the O2 platform which is affecting both dediated and shared short codes.

Customers may not be able to send or receive short code SMS messages via the O2 Network.

Please note that this is only affecting short code traffic via the O2 Network. All other traffic remains unaffected.

O2 engineers are investigating the issue with the highest priority and on behalf of the operator we apologise for any inconvenience caused.

Further updates will be provided as we receive them.
Current Impact:  
  • Outbound messages:
 Customers may not be able to send short code SMS messages via the O2 Network.
  • Inbound messages
 Customers may not be able to receive short code SMS messages via the O2 Network.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 04/07/2017 09:12 – EE Service Issue

Posted on @ 9:40 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our service providers have informed us that this issue is now resolved.
Please accept our apologies on behalf of the network provider for any inconvenience caused.
——————————————————————————————————————

Please be advised that Everything Everywhere UK (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to EE UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 Possible delays or rejects for EE traffic.
  • Inbound messages
 Possible delays or rejects for EE traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Service Alert: 04/07/2017 11:13 – O2 Service Issue affecting TextPremium Services

Posted on @ 11:15 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: One of our network providers has advised of a current issue on the O2 platform which is affecting both dediated and shared short codes.

Customers may not be able to send or receive short code SMS messages via the O2 Network.

Please note that this is only affecting short code traffic via the O2 Network. All other traffic remains unaffected.

O2 engineers are investigating the issue with the highest priority and on behalf of the operator we apologise for any inconvenience caused.

Further updates will be provided as we receive them.
Current Impact:  
  • Outbound messages:
 Customers may not be able to send short code SMS messages via the O2 Network.
  • Inbound messages
 Customers may not be able to receive short code SMS messages via the O2 Network.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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