TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: May 2017

TextAnywhere Scheduled Maintenance: 18/05/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 10:27 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 18/05/2017 21:30:00
End Date and Time (UK time): 18/05/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 9:31 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 18/05/2017 21:30:00
End Date and Time (UK time): 18/05/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 11:31 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 18/05/2017 21:30:00
End Date and Time (UK time): 18/05/2017 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01- Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 10:50 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Please be advised that we have been receiving messages from our upstream provider since 09:20 this morning, and that the service seems is now fully operational again.

We will continue to monitor the situation and work with the provider to understand the issues that caused this disruption to their service.

Thank you for your patience during this period.

——————————————————————————————————————

Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 01- Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 8:16 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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