TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 9:20 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 10/12/2015 21:30:00
End Date and Time (UK time): 10/12/2015 22:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:00.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 8:43 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 10/12/2015 21:30:00
End Date and Time (UK time): 10/12/2015 22:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:00.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 4:04 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 30/11/2015 22:30:00
End Date and Time (UK time): 01/12/2015 06:00:00
Description: Please be advised that O2 will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 7.5 hours
Impacted Service: UK SMS (O2)

Customers may experience MT/MO delays or rejections delivering to O2 numbers/handsets during the maintenance window.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Possible MT delays/rejections
  • Inbound messages:
 Possible MO delays/rejections
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 2:59 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 07/12/2015 20:00:00
End Date and Time (UK time): 07/12/2015 21:00:00
Description: Please be advised that one of our network providers will be performing maintenance on their messaging platform during the above period which will affect TextInbound numbers beginning 07781.

The overall timeframe shall be seen as “risk time”, where message traffic may be delayed. When the work commences there will be a short period of a few minutes during which any inbound messages received will be queued by our provider. Any queued messages will be delivered when service is resumed.

We apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 There will be a short planned period of a few minutes during which MO messages will be queued.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 5:36 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 19/11/2015 07:00:00
End Date and Time (UK time): 19/11/2015 08:00:00
Description: One of our upstream network providers has notified us of their requirement to perform critical maintenance on their infrastructure. The maintenance window is between 07:00 and 08:00 GMT on 19th November 2015.

Upgrade type: Maintenance
Description: Essential firewall maintenance

This will affect customers with shortcodes in the range 8xxxx only.

This upgrade will require 60 minutes of downtime, during which time this provider will not be available.

Messages sent via this provider will queue with the provider and will be sent on once the provider is available again.
Expected Impact:
  • Outbound messages:
 Any PSMS messages will be released to the provider on completion of the maintenance.
  • Inbound messages:
 Any messages due to be processed within this window will be queued and processed after the maintenance is complete.
  • Delivery statuses:
 Any messages due to be processed within this window will be queued and processed after the maintenance is complete.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 5:34 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 17/11/2015 07:00:00
End Date and Time (UK time): 17/11/2015 08:00:00
Description: One of our upstream network providers has notified us of their requirement to perform critical maintenance on their infrastructure. The maintenance window is between 07:00 and 08:00 GMT on 17th November 2015.

Upgrade type: Maintenance
Description: Essential firewall maintenance

This will affect customers with shortcodes in the range 8xxxx only.

This upgrade will require 60 minutes of downtime, during which time this provider will not be available.

Messages sent via this provider will queue with the provider and will be sent on once the provider is available again.
Expected Impact:
  • Outbound messages:
 Any PSMS messages will be released to the provider on completion of the maintenance.
  • Inbound messages:
 Any messages due to be processed within this window will be queued and processed after the maintenance is complete.
  • Delivery statuses:
 Any messages due to be processed within this window will be queued and processed after the maintenance is complete.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:09 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 16/11/2015 11:00:00
End Date and Time (UK time): 16/11/2015 17:00:00
Description: Please be advised that following the deprecation of SHA-1 SSL certificates by Microsoft, Google and Mozilla in recent versions of their respective web browsers (Internet Explorer, Chrome and Firefox) we will shortly be re- issuing the SSL certificate for textapp.net with a SHA256 signature.

This applies to the following services:

• Web browser-based services (e.g. TextOnline, TextCampaign, TextSurvey, TextInbound/Account Management and Reporting).
• TextGateway API connecting via ‘www.textapp.net’ over secure connections.
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 For desktop users of our browser-based services there should be no impact.

For customers using the TextGateway web service via textapp.net over HTTPS please check your infrastructure for any action that may be required.
  • Web applications:
 For desktop users of our browser-based services there should be no impact.

For customers using the TextGateway web service via textapp.net over HTTPS please check your infrastructure for any action that may be required.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:43 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 03/11/2015 00:00:00
End Date and Time (UK time): 03/11/2015 05:00:00
Description: Three (Hutchison 3G) will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 5 hours
Impacted Service: UK SMS (Three)

Customers may experience MT/MO delays delivering to and from Three (Hutchison 3G) numbers/handsets during the maintenance window.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Possible MT delays
  • Inbound messages:
 Possible MO delays
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:11 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 16/10/2015 23:00:00
End Date and Time (UK time): 17/10/2015 01:00:00
Description: As part of our program of continued investment in our services and infrastructure platform, we will be carrying out work on Friday 16th October between the times above.

During this window there will be a period where our services will be unavailable – we don’t anticipate this being longer than 90 minutes.

Thank you for your understanding on this and we do apologise in advance for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Unavailable during maintenance period
  • Inbound messages:
 Queued during maintenance period
  • Delivery statuses:
 Queued during maintenance period
  • Web services:
 Unavailable during maintenance period
  • Web applications:
 Unavailable during maintenance period

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:50 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 16/10/2015 23:00:00
End Date and Time (UK time): 17/10/2015 01:00:00
Description: As part of our program of continued investment in our services and infrastructure platform, we will be carrying out work on Friday 16th October between the times above.

During this window there will be a period where our services will be unavailable – we don’t anticipate this being longer than 90 minutes.

Thank you for your understanding on this and we do apologise in advance for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Unavailable during maintenance period
  • Inbound messages:
 Queued during maintenance period
  • Delivery statuses:
 Queued during maintenance period
  • Web services:
 Unavailable during maintenance period
  • Web applications:
 Unavailable during maintenance period

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.