TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 5:29 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 20/10/2015 00:30:00
End Date and Time (UK time): 20/10/2015 10:30:00
Description: We have received notification from our network providers that Three (Hutchison 3G) will be performing a scheduled maintenance activity during the above time period

During this maintenance window Premium rate/competition texts will be temporarily unavailable on Three’s network.

Please be advised that this impact is limited to Three. All other traffic will be unaffected by this activity.

We apologise on behalf of the network operator for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Premium rate/competition texts will be temporarily unavailable on Three’s network
  • Inbound messages:
 Premium rate/competition texts will be temporarily unavailable on Three’s network
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 5:42 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 14/10/2015 18:00:00
End Date and Time (UK time): 14/10/2015 19:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage of up to 5 minutes within the 1 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:
  • Outbound messages:
 MT messages will be queued during the 5 minute outage period.
  • Inbound messages:
 MO messages will be queued during the 5 minute outage period.
  • Delivery statuses:
 DRs will be queued during the 5 minute outage period.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 2:34 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 16/10/2015 23:00:00
End Date and Time (UK time): 17/10/2015 01:00:00
Description: As part of our program of continued investment in our services and infrastructure platform, we will be carrying out work on Friday 16th October between the times above.During this window there will be a period where our services will be unavailable – we don’t anticipate this being longer than 90 minutes.

Thank you for your understanding on this and we do apologise in advance for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Unavailable during maintenance period
  • Inbound messages:
 Queued during maintenance period
  • Delivery statuses:
 Queued during maintenance period
  • Web services:
 Unavailable during maintenance period
  • Web applications:
 Unavailable during maintenance period

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 4:53 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Cancelled
Start Date and Time (UK time): 02/10/2015 21:30:00
End Date and Time (UK time): 02/10/2015 23:00:00
Description: Please be advised that the following maintenance has been cancelled and will be rescheduled shortly.

*********************************************************************************************

Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:51 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 01/10/2015 21:00:00
End Date and Time (UK time): 01/10/2015 22:00:00
Description: Please be advised that we will be performing a Health Check this evening, which will require a server restart during the above times.

There will be two breaks in service of 1-2 minutes as the database cluster components failover in an orderly, structured way.

We will update you upon completion of the maintenance
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Web Services may become unavailable for 2 minutes
  • Web applications:
 Web Services may become unavailable for 2 minutes

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 8:53 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 01/10/2015 21:00:00
End Date and Time (UK time): 01/10/2015 22:00:00
Description: Please be advised that we will be performing a Health Check this evening, which will require a server restart during the above times.

There will be two breaks in service of 1-2 minutes as the database cluster components failover in an orderly, structured way.

We will update you upon completion of the maintenance
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Web Services may become unavailable for 2 minutes
  • Web applications:
 Web Services may become unavailable for 2 minutes

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:17 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 01/10/2015 21:00:00
End Date and Time (UK time): 01/10/2015 22:00:00
Description: Please be advised that we will be performing a Health Check this evening, which will require a server restart during the above times.

There will be two breaks in service of 1-2 minutes as the database cluster components failover in an orderly, structured way.

We will update you upon completion of the maintenance
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Web Services may become unavailable for 2 minutes
  • Web applications:
 Web Services may become unavailable for 2 minutes

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 1:45 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We’re pleased to report that all services are now back to normal. The upstream provider has rectified the network issue, and all delayed messages have now sucessfully been processed.

Status update

Posted on @ 12:42 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Due to an upstream provider network issue, we are currently experiencing some delays to both inbound and outbound messages. There are significant delays in the processing of some messages because of this network issue.
Current Impact:
  • Outbound messages:
 Outbound messages are being queued for delivery and have extended processing time. Delays are expected.
  • Inbound messages
 Inbound messages are being processed, but at a slower rate than normal. Please expect delays on receipt.
  • Delivery statuses:
 Delivery statuses are being processed, but delays are expected.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:28 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 29/09/2015 21:30:00
End Date and Time (UK time): 29/09/2015 21:45:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing a server restart during the above times.

There will be a break in service of 1-2 minutes as the database cluster components failover in an orderly, structured way.

We will update you upon completion of the maintenance
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Web Services may become unavailable for 2 minutes
  • Web applications:
 Web Applications may become unavailable for 2 minutes

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.