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Security update

To keep your data safe we employ a number of different methods, 2 of these are our PCI compliance and the use of HTTPS at the start of our web address.

Due to changes in the way data is secured over HTTPS and in line with our PCI compliance come June 2018 we will be making a change to only support TLS (Transport Layer Security) 1.1 or higher. More information can be found on this at the link below:

https://blog.pcisecuritystandards.org/are-you-ready-for-30-june-2018-sayin-goodbye-to-ssl-early-tls

If you are using one of the modern browsers on a modern operating system this shouldn’t affect you, you can check to see which version of TLS your browser supports by visiting the below link:
https://www.ssllabs.com/ssltest/viewMyClient.html

The first box on this page is enough to confirm if you can connect via TLS 1.1 or higher, such as the image shows below.

If this shows anything other than TLS 1.1, TLS 1.2 or TLS 1.3 then you will need to change the settings in your current browser, update your browser or install a new one and then repeat this process to confirm you’ll still be able to access our site and many others.

This change also applies to our TextGateway Web/HTTP(S) services so please ensure any environments that are accessing these services via HTTPS are able to do so using TLS 1.1 or above.

After June this year if you are not able to connect/use TLS 1.1 or higher you will no longer be able to access the TextAnywhere service.

If you need any help with the above we suggest you contact your IT department or an IT professional.

Change of bank account details

Dear Customer,

Change of bank account details – SRCL trading as TextAnywhere

SRCL is in the process of streamlining banking operations and as a consequence TextAnywhere, a wholly owned subsidiary of SRCL, will be changing bank account from February the 1st 2018.

Please amend your records to ensure all future BACS payments are credited to our new account as follows:-

New Details Old Details
Bank HSBC Barclays
Sort Code 40-02-50 20-71-14
A/C Number 71425838 50028053
Swift MIDLGB22 BARCGB2106P
IBAN GB93MIDL40025071425838 GB22 BARC 2071 1450 0280 53
A/C Name TextAnywhere TextAnywhere

Any payments currently in your systems can be paid to Barclays but please make all subsequent payments to our new HSBC account.

You can continue to purchase products online through our secure portal as usual.

Should you have any queries or require any further clarification on this change, please do not hesitate to contact me at drichardson@srcl.com or by telephone 0333 240 4426.

Yours faithfully,

Darren Richardson

European Treasury Manager

Status update

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 03/03/2016 21:40:00
End Date and Time (UK time): 03/03/2016 22:10:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.40 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:
  • Outbound messages:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Inbound messages:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Delivery statuses:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Web services:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Web applications:
None expected, though small delays may be seen between 21.40 and 22:10.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 03/03/2016 21:40:00
End Date and Time (UK time): 03/03/2016 22:10:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.40 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:
  • Outbound messages:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Inbound messages:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Delivery statuses:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Web services:
None expected, though small delays may be seen between 21.40 and 22:10.
  • Web applications:
None expected, though small delays may be seen between 21.40 and 22:10.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: EE and Virgin Mobile have advised that the issue has now been resolved. All messages are now being processed as normal, with any delayed messages now processed also.

On behalf of the operators, we apologise for any inconvenience caused.

**********************************

Please be advised that Everything Everywhere (EE) and Virgin Mobile are currently experiencing an issue on their platforms that is affecting TextPremium services. The operator is working to resolve the issue as quickly as possible.

Messages to and from EE and Virgin Mobile handsets are currently being queued and will be delivered once service is resumed.

Please note that this is only affecting Short Code numbers. Free to receive long number services are operating normally.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:
  • Outbound messages:
MT messages will be queued by network operators delivered once service is resumed.
  • Inbound messages
MO messages will be queued by network operators delivered once service is resumed.
  • Delivery statuses:
Delivery Receipts will be queued by network operators delivered once service is resumed.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Everything Everywhere (EE) and Virgin Mobile are currently experiencing an issue on their platforms that is affecting TextPremium services. The operator is working to resolve the issue as quickly as possible.

Messages to and from EE and Virgin Mobile handsets are currently being queued and will be delivered once service is resumed.

Please note that this is only affecting Short Code numbers. Free to receive long number services are operating normally.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:
  • Outbound messages:
MT messages will be queued by network operators delivered once service is resumed.
  • Inbound messages
MO messages will be queued by network operators delivered once service is resumed.
  • Delivery statuses:
Delivery Receipts will be queued by network operators delivered once service is resumed.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 21/02/2016 22:00:00
End Date and Time (UK time): 22/02/2016 06:00:00
Description: We have received notification from our network providers that O2 will be performing a scheduled maintenance activity during the above time period.

During this 8 hour maintenance window there is no drop in service expected for TextPremium services, however there may be brief interruptions for messages sent to and from O2 destinations. Any affected messages will be queued and delivered when service is resumed.

Please be advised that this impact is limited to O2. All other traffic will be unaffected by this activity.

We apologise on behalf of the network operator for any inconvenience this may cause.

Expected Impact:
  • Outbound messages:
Possible brief interruptions for MT messages during which any messages will be queued by the network provider
  • Inbound messages:
Possible brief interruptions for MO messages during which any messages will be queued by the network provider
  • Delivery statuses:
Possible brief interruptions for Delivery Receipts during which any DRs will be queued by the network provider
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been notified by our network providers that Three (Hutchison 3G) are currently experiencing a platform outage which is preventing both the sending and receiving of messages via the Three Network.

Please note that this is only affecting traffic via the Three network.

Three are investigating the issue as a matter of urgency and we will provide further updates as soon as they become available.

We sincerely apologise for any inconvenience this may cause.

Current Impact:
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 16/02/2016 22:00:00
End Date and Time (UK time): 17/02/2016 07:30:00
Description: We have received notification from our network providers that Three UK will be performing a scheduled maintenance activity during the above time period.

During this 9.5 hour maintenance window there will be an expected 5 hour outage between 01:00 and 06:00 for TextPremium messages sent to and from Three destinations. Any affected messages will be queued and delivered when service is resumed.

Please be advised that this impact is limited to Three. All other traffic will be unaffected by this activity.

We apologise on behalf of the network operator for any inconvenience this may cause.

Expected Impact:
  • Outbound messages:
Expected 5 hour outage during which any messages will be queued by the network provider
  • Inbound messages:
Expected 5 hour outage during which any messages will be queued by the network provider
  • Delivery statuses:
Expected 5 hour outage during which any delivery receipts will be queued by the network provider
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/02/2016 05:00:00
End Date and Time (UK time): 11/02/2016 07:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

During the maintenance window there may be short intermittent delays. During these periods any inbound messages sent to our short codes will be queued after which messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.

Expected Impact:
  • Outbound messages:
Intermittent MT delays during which message will be queued.
  • Inbound messages:
Intermittent MO delays during which message will be queued.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

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