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Status update

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: EE and Virgin Mobile have advised that the issue has now been resolved. All messages are now being processed as normal, with any delayed messages now processed also.

On behalf of the operators, we apologise for any inconvenience caused.

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Please be advised that Everything Everywhere (EE) and Virgin Mobile are currently experiencing an issue on their platforms that is affecting TextPremium services. The operator is working to resolve the issue as quickly as possible.

Messages to and from EE and Virgin Mobile handsets are currently being queued and will be delivered once service is resumed.

Please note that this is only affecting Short Code numbers. Free to receive long number services are operating normally.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:
  • Outbound messages:
MT messages will be queued by network operators delivered once service is resumed.
  • Inbound messages
MO messages will be queued by network operators delivered once service is resumed.
  • Delivery statuses:
Delivery Receipts will be queued by network operators delivered once service is resumed.
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

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