TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 10:27 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 05/06/2015 22:30:00
End Date and Time (UK time): 06/06/2015 01:30:00
Description: As part of TextAnywhere’s continued investment and commitment to our services and infrastructure, we are going to carry out some essential database maintenance to further improve the resilience of our platform.

The maintenance window will run from Friday 23:30 to Saturday 01:30. During this period it is expected that the TextAnywhere database will be unavailable for approximately 15 minutes, which will impact other areas of the system. While every effort has been made to ensure there are no other outages, there may be some delays in processing messages that are longer than expected, due to the nature of the maintenance.

We will update you during the maintenance and again upon. You can also monitor updates on our status page: http://status.textanywhere.net

Thank you for your understanding, and we apologise in advance for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen
  • Inbound messages:
 None expected, though small delays may be seen
  • Delivery statuses:
 None expected, though small delays may be seen
  • Web services:
 Web Services may become unavailable for approximately 15 minutes at some point during the maintenance window
  • Web applications:
 Web Services may become unavailable for approximately 15 minutes at some point during the maintenance window

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 1:13 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 06/06/2015 19:00:00
End Date and Time (UK time): 06/06/2015 23:00:00
Description: Please be advised that one of our network providers will be performing maintenance on their messaging platform during the above period.

The overall timeframe shall be seen as “risk time”, where outbound/inbound traffic and delivery statuses may be delayed for up to 1 minute.

We apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Potential delay in delivery up to 1 minute during the activity.
  • Inbound messages:
 Potential delay in delivery up to 1 minute during the activity.
  • Delivery statuses:
 Potential delay in delivery up to 1 minute during the activity.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:46 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 05/06/2015 22:30:00
End Date and Time (UK time): 06/06/2015 01:30:00
Description: As part of TextAnywhere’s continued investment and commitment to our services and infrastructure, we are going to carry out some essential database maintenance to further improve the resilience of our platform.

The maintenance window will run from Friday 23:30 to Saturday 01:30. During this period it is expected that the TextAnywhere database will be unavailable for approximately 15 minutes, which will impact other areas of the system. While every effort has been made to ensure there are no other outages, there may be some delays in processing messages that are longer than expected, due to the nature of the maintenance.

We will update you during the maintenance and again upon. You can also monitor updates on our status page: http://status.textanywhere.net

Thank you for your understanding, and we apologise in advance for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen
  • Inbound messages:
 None expected, though small delays may be seen
  • Delivery statuses:
 None expected, though small delays may be seen
  • Web services:
 Web Services may become unavailable for approximately 15 minutes at some point during the maintenance window
  • Web applications:
 Web Services may become unavailable for approximately 15 minutes at some point during the maintenance window

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:20 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 07/05/2015 21:30:00
End Date and Time (UK time): 07/05/2015 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:26 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 07/05/2015 21:30:00
End Date and Time (UK time): 07/05/2015 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:13 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: After monitoring over the weekend with no further occurrences detected and following confirmation from our network provider we can confirm that the issue has now been resolved.

Again, we apologise for the inconvenience this may have caused.

********************************************************************************************

Further remedial work has been undertaken by our network provider overnight and we have since been closely monitoring inbound traffic which has remained stable.

We will continue to monitor traffic pending confirmation of full resolution.

We apologise for the incovenience caused.

*******************************************************************************************

Unfortunately our monitoring has detected that the issue has reoccurred. We have escalated this to our network provider who are continuing to investigate the issue with the highest priority.

We will keep you updated of further developments and again apologise for the inconvenience caused.

*******************************************************************************************

Following remedial work undertaken by our network provider overnight we have been closely monitoring inbound traffic which has remained stable.

We will continue to monitor pending full confirmation of resolution.

*******************************************************************************************

Our network provider has advised that the cause of the issue has been identified and they are actively working towards resolution.

We will continue provide updates as and when we receive them and again we apologise for the incovenience caused.

******************************************************************************************

Please be advised that we are currently experiencing issues with TextInbound numbers beginning 077814 where messages longer than 160 characters are in some cases being received incomplete.

Our network provider is actively working on a resolution to this issue and we hope to have normal service resumed as soon as possible.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No current impact, but continuing to monitor.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 7:18 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 06/05/2015 02:00:00
End Date and Time (UK time): 06/05/2015 05:00:00
Description: Please be advised that one of our network providers will be performing maintenance on their messaging platform during the above period.

The overall timeframe shall be seen as “risk time”, where inbound traffic and delivery statuses may be delayed.

We apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 Intermittent inbound traffic delays
  • Delivery statuses:
 Intermittent delivery status delays
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 7:13 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 05/05/2015 02:00:00
End Date and Time (UK time): 05/05/2015 05:00:00
Description: Please be advised that one of our network providers will be performing maintenance on their messaging platform during the above period.

The overall timeframe shall be seen as “risk time”, where both inbound and outbound traffic may be interrupted or delayed.

We apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Intermittent inbound/outbound traffic delays with possible rejects.
  • Inbound messages:
 Intermittent inbound/outbound traffic delays with possible rejects.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 4:20 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Further remedial work has been undertaken by our network provider overnight and we have since been closely monitoring inbound traffic which has remained stable.

We will continue to monitor traffic pending confirmation of full resolution.

We apologise for the incovenience caused.

*******************************************************************************************

Unfortunately our monitoring has detected that the issue has reoccurred. We have escalated this to our network provider who are continuing to investigate the issue with the highest priority.

We will keep you updated of further developments and again apologise for the inconvenience caused.

*******************************************************************************************

Following remedial work undertaken by our network provider overnight we have been closely monitoring inbound traffic which has remained stable.

We will continue to monitor pending full confirmation of resolution.

*******************************************************************************************

Our network provider has advised that the cause of the issue has been identified and they are actively working towards resolution.

We will continue provide updates as and when we receive them and again we apologise for the incovenience caused.

******************************************************************************************

Please be advised that we are currently experiencing issues with TextInbound numbers beginning 077814 where messages longer than 160 characters are in some cases being received incomplete.

Our network provider is actively working on a resolution to this issue and we hope to have normal service resumed as soon as possible.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No current impact, but continuing to monitor.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:06 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Unfortunately our monitoring has detected that the issue has reoccurred. We have escalated this to our network provider who are continuing to investigate the issue with the highest priority.

We will keep you updated of further developments and again apologise for the inconvenience caused.

*******************************************************************************************

Following remedial work undertaken by our network provider overnight we have been closely monitoring inbound traffic which has remained stable.

We will continue to monitor pending full confirmation of resolution.

*******************************************************************************************

Our network provider has advised that the cause of the issue has been identified and they are actively working towards resolution.

We will continue provide updates as and when we receive them and again we apologise for the incovenience caused.

******************************************************************************************

Please be advised that we are currently experiencing issues with TextInbound numbers beginning 077814 where messages longer than 160 characters are in some cases being received incomplete.

Our network provider is actively working on a resolution to this issue and we hope to have normal service resumed as soon as possible.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 Messages longer than 160 characters may be received incomplete for TextInbound numbers beginning 077814
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.