TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 1:15 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Following remedial work undertaken by our network provider overnight we have been closely monitoring inbound traffic which has remained stable.

We will continue to monitor pending full confirmation of resolution.

*******************************************************************************************

Our network provider has advised that the cause of the issue has been identified and they are actively working towards resolution.

We will continue provide updates as and when we receive them and again we apologise for the incovenience caused.

******************************************************************************************

Please be advised that we are currently experiencing issues with TextInbound numbers beginning 077814 where messages longer than 160 characters are in some cases being received incomplete.

Our network provider is actively working on a resolution to this issue and we hope to have normal service resumed as soon as possible.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No current impact, but continuing to monitor
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 6:01 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Our network provider has advised that the cause of the issue has been identified and they are actively working towards resolution.

We will continue provide updates as and when we receive them and again we apologise for the incovenience caused.

******************************************************************************************

Please be advised that we are currently experiencing issues with TextInbound numbers beginning 077814 where messages longer than 160 characters are in some cases being received incomplete.

Our network provider is actively working on a resolution to this issue and we hope to have normal service resumed as soon as possible.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 Messages longer than 160 characters may be received incomplete for TextInbound numbers beginning 077814
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:26 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are currently experiencing issues with TextInbound numbers beginning 077814 where messages longer than 160 characters are in some cases being received incomplete.

Our network provider is actively working on a resolution to this issue and we hope to have normal service resumed as soon as possible.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update as soon as we receive more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 Messages longer than 160 characters being received incomplete for TextInbound numbers beginning 077814
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 8:13 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We have now been advised by our network providers that this issue is now resolved.Again, we apologise for any inconvenience this may have caused.

We have been notified by our network providers that Vodafone UK are currently experiencing a service outage.

Please note that this is only affecting traffic via the Vodafone UK network.

This issue is being dealt with by Vodafone UK with a high priority and they are working on solving this as soon as possible.

We sincerely apologise for any inconvenience this may cause.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

Status update

Posted on @ 5:56 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been notified by our network providers that Vodafone UK are currently experiencing a service outage.

Please note that this is only affecting traffic via the Vodafone UK network.

This issue is being dealt with by Vodafone UK with a high priority and they are working on solving this as soon as possible.

We sincerely apologise for any inconvenience this may cause.
Current Impact:
  • Outbound messages:
 Affected messages will be queued by network providers and delivered once resolved
  • Inbound messages
 Affected messages will be queued at Vodafone UK SMSC and delivered once resolved
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 1:46 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We have now been advised by our network providers that this issue is now resolved.

Again, we apologise for any inconvenience this may have caused.

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We have been notified by our network providers that Three (Hutchison 3G) are currently experiencing a service degradation which is affecting around 50 percent of traffic towards their subscribers.

Please note that this is only affecting traffic via the Three UK network.

This issue is being dealt with by Three UK with a high priority and they are working on solving this as soon as possible.

We sincerely apologise for any inconvenience this may cause.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

 

 

Status update

Posted on @ 12:17 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been notified by our network providers that Three (Hutchison 3G) are currently experiencing a service degradation which is affecting around 50 percent of traffic towards their subscribers.

Please note that this is only affecting traffic via the Three UK network.

This issue is being dealt with by Three UK with a high priority and they are working on solving this as soon as possible.

We sincerely apologise for any inconvenience this may cause.
Current Impact:
  • Outbound messages:
 Affected messages will be queued by network providers and delivered once resolved.
  • Inbound messages
 Affected messages will be queued by network providers and delivered once resolved.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:32 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 07/05/2015 21:30:00
End Date and Time (UK time): 07/05/2015 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:59 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 29/04/2015 22:30:00
End Date and Time (UK time): 30/04/2015 06:00:00
Description: We are writing to inform you that Three (Hutchison 3G) will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 7.5 hours
Impacted Service: UK SMS (Three)

Customers may experience MT delays delivering to Three (Hutchison 3G) numbers/handsets. Handsets/Numbers on the Three network will also be unable to forward MO messages during this time.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Will be queued and routed for delivery at the end of the maintenance period.
  • Inbound messages:
 MO’s from Three (Hutchison 3G) handsets will fail at Three (Hutchison 3G) UK.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:31 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Update
Start Date and Time (UK time): 16/04/2015 21:30:00
End Date and Time (UK time): 16/04/2015 22:30:00
Description: Please be advised that this maintenance window will be extended and is expected to finish by 02:00.

There will be no more downtime than initially expected – the process is taking longer to apply the patches than normal. We anticipate one more downtime which should last less than one minute.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 02:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 02:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 02:00.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 02:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 02:00.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.