TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 11:13 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.
Current Impact:
  • Outbound messages:
 Possible MT delays/rejects
  • Inbound messages
 Possible MO delays/rejects
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:34 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: EE have now confirmed that the issues they have been experiencing on their platform have now been resolved.

On behalf of the operator, we apologise for any inconvenience this may have caused.

**************************************************************

Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or rejects to EE.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:35 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or rejects to EE.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 Possible delays or rejects for EE traffic.
  • Inbound messages
 Possibe delays or rejects for EE traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 4:51 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 27/06/2015 19:00:00
End Date and Time (UK time): 27/06/2015 23:00:00
Description: Please be advised that one of our network providers will be performing maintenance on their messaging platform during the above period which may affect TextInbound numbers beginning 07537 and 07860.

The overall timeframe shall be seen as “risk time”, where inbound traffic and delivery statuses may potentially experience delays.

We apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 Potential delay in delivery during the activity
  • Delivery statuses:
 Potential delay in delivery during the activity
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 5:52 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 01/07/2015 01:00:00
End Date and Time (UK time): 01/07/2015 08:00:00
Description: Three (Hutchison 3G) will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 7 hours
Impacted Service: UK SMS (Three)

Customers may experience MT/MO delays delivering to and from Three (Hutchison 3G) numbers/handsets during the maintenance window.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Possible MT Delays
  • Inbound messages:
 Possible MO Delays
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 5:50 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 23/06/2015 01:00:00
End Date and Time (UK time): 23/06/2015 08:00:00
Description: Three (Hutchison 3G) will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 7 hours
Impacted Service: UK SMS (Three)

Customers may experience MT/MO delays delivering to and from Three (Hutchison 3G) numbers/handsets during the maintenance window.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Possible MT Delays
  • Inbound messages:
 Possible MO Delays
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:33 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: After confirmation of resolution by our network provider and monitoring over the weekend we can confirm that this issue has now been resolved.

Again, we apologise for any inconvenience that was caused.

***************************************************
Our network provder has advised that their platform is now stable and we can confirm that inbound traffic has returned to normal.

However we will continue to monitor pending confirmation of resolution.

We apologise for the inconvenience caused.

***************************************************
Please be advised that one of our network providers are currently experiencing issues which are causing delays in delivery for our Text Inbound and Reply services.

This issue is only affecting a small subset of inbound numbers and we have undertaken steps to mitigate the issue. Affected messages will be queued by the network provider and delivered once the issue has been resolved.

Please note that outbound traffic is not affected.

We will provide further updates as soon as possibe, but in the meantime we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 1:24 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Our network provder has advised that their platform is now stable and we can confirm that inbound traffic has returned to normal.

However we will continue to monitor pending confirmation of resolution.

We apologise for the inconvenience caused.

***************************************************
Please be advised that one of our network providers are currently experiencing issues which are causing delays in delivery for our Text Inbound and Reply services.

This issue is only affecting a small subset of inbound numbers and we have undertaken steps to mitigate the issue. Affected messages will be queued by the network provider and delivered once the issue has been resolved.

Please note that outbound traffic is not affected.

We will provide further updates as soon as possibe, but in the meantime we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact, but continuing to monitor.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:12 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that one of our network providers are currently experiencing issues which are causing delays in delivery for our Text Inbound and Reply services.

This issue is only affecting a small subset of inbound numbers and we have undertaken steps to mitigate the issue. Affected messages will be queued by the network provider and delivered once the issue has been resolved.

Please note that outbound traffic is not affected.

We will provide further updates as soon as possibe, but in the meantime we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 Delivery delays. Messages will be queued by our network provider.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:39 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 05/06/2015 22:30:00
End Date and Time (UK time): 06/06/2015 01:30:00
Description: As part of TextAnywhere’s continued investment and commitment to our services and infrastructure, we are going to carry out some essential database maintenance to further improve the resilience of our platform.

The maintenance window will run from Friday 23:30 to Saturday 01:30. During this period it is expected that the TextAnywhere database will be unavailable for approximately 15 minutes, which will impact other areas of the system. While every effort has been made to ensure there are no other outages, there may be some delays in processing messages that are longer than expected, due to the nature of the maintenance.

We will update you during the maintenance and again upon. You can also monitor updates on our status page: http://status.textanywhere.net

Thank you for your understanding, and we apologise in advance for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen
  • Inbound messages:
 None expected, though small delays may be seen
  • Delivery statuses:
 None expected, though small delays may be seen
  • Web services:
 Web Services may become unavailable for approximately 15 minutes at some point during the maintenance window
  • Web applications:
 Web Services may become unavailable for approximately 15 minutes at some point during the maintenance window

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.