TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 3:49 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: We have received a further notification that Three have identified the issue and are now working to restore services.

We apologise for the inconvenience caused and will continue to provide updates as further information becomes available.

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We have been notified by our network providers that Three (Hutchison 3G) are currently experiencing a platform outage which is preventing both the sending and receiving of messages via the Three Network.

Please note that this is only affecting traffic via the Three network.

Three are investigating the issue as a matter of urgency and we will provide further updates as soon as they become available.

We sincerely apologise for any inconvenience this may cause.
Current Impact:
  • Outbound messages:
 Messages will be queued by Three and delivered once resolved.
  • Inbound messages
 Messages will be queued by Three and delivered once resolved.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:15 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We have been notified by our network providers that Three (Hutchison 3G) are currently experiencing a platform outage which is preventing both the sending and receiving of messages via the Three Network.

Please note that this is only affecting traffic via the Three network.

Three are investigating the issue as a matter of urgency and we will provide further updates as soon as they become available.

We sincerely apologise for any inconvenience this may cause.
Current Impact:
  • Outbound messages:
 Messages will be queued by Three and delivered once resolved.
  • Inbound messages
 Messages will be queued by Three and delivered once resolved.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:18 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 24/08/2015 23:00:00
End Date and Time (UK time): 25/08/2015 00:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be a 15 minute outage within the 1 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:
  • Outbound messages:
 MT messages will be queued during 15 minute outage period.
  • Inbound messages:
 MO messages will be queued during 15 minute outage period.
  • Delivery statuses:
 DRs will be queued during 15 minute outage period.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 4:29 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/08/2015 04:30:00
End Date and Time (UK time): 11/08/2015 05:30:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be a 15 minute outage within the 1 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:
  • Outbound messages:
 MT messages will be queued during 15 minute outage period.
  • Inbound messages:
 MO messages will be queued during 15 minute outage period.
  • Delivery statuses:
 DRs will be queued during 15 minute outage period.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:01 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 31/07/2015 00:00:00
End Date and Time (UK time): 31/07/2015 05:30:00
Description: Three (Hutchison 3G) will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 5.5 hours
Impacted Service: UK SMS (Three)

Customers may experience MT/MO delays delivering to and from Three (Hutchison 3G) numbers/handsets during the maintenance window.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Possible MT Delays
  • Inbound messages:
 Possible MO Delays
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:27 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 17/07/2015 02:00:00
End Date and Time (UK time): 17/07/2015 06:00:00
Description: Three (Hutchison 3G) will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 4 hours
Impacted Service: UK SMS (Three)

Customers may experience MT/MO delays delivering to and from Three (Hutchison 3G) numbers/handsets during the maintenance window.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Possible MT Delays
  • Inbound messages:
 Possible MO Delays
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:48 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that there was an issue with receiving messages to our TextPremium shared and dedicated short code numbers between 10.03 and 10.32 this morning from our network provider.

Affected messages during the time period were queued and received at 10:32 once service had been restored by our network provider.

We do apologise for any inconvenience that this issue may have caused you.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No inbound messages were being received for TextPremium shared and dedicated Short Code numbers between 10.03 and 10.32 this morning.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:12 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Update
Start Date and Time (UK time): 08/07/2015 06:00:00
End Date and Time (UK time): 08/07/2015 08:00:00
Description: This is an update to correct the erroneous End Date that was stated on the previous communication regarding this maintenance.

We apologise for the error and any confusion this may have caused.

*************************************************************

We have been notified by our network partner, 2ergo, who provides our five-digit Short Code services (shared and dedicated), that they have scheduled maintenance on their platform for the above date and time.

During the maintenance window no messages sent to our short codes will be received by us. All messages sent to our short codes during the maintenance window will be queued by the sending network operators, and will be automatically sent to us, and on to you, on completion of the maintenance.

Similarly, premium (chargeable) messages sent by you to handsets during the maintenance window will be queued by us, and only processed (and delivered to the handsets) at the end of the maintenance window.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window.

We will of course notify you as soon as the maintenance is completed.
Expected Impact:
  • Outbound messages:
 Free-to-receive messages remain unaffected by the maintenance. No outbound premium (chargeable) SMS messages will be processed during the maintenance window.
  • Inbound messages:
 Inbound messages sent to long numbers and replies to sent messages remain unaffected by the maintenance. No inbound messages destined for our short codes will be received during the maintenance window.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 5:21 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 08/07/2015 06:00:00
End Date and Time (UK time): 03/07/2015 08:00:00
Description: We have been notified by our network partner, 2ergo, who provides our five-digit Short Code services (shared and dedicated), that they have scheduled maintenance on their platform for the above date and time.

During the maintenance window no messages sent to our short codes will be received by us. All messages sent to our short codes during the maintenance window will be queued by the sending network operators, and will be automatically sent to us, and on to you, on completion of the maintenance.

Similarly, premium (chargeable) messages sent by you to handsets during the maintenance window will be queued by us, and only processed (and delivered to the handsets) at the end of the maintenance window.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window.

We will of course notify you as soon as the maintenance is completed.
Expected Impact:
  • Outbound messages:
 Free-to-receive messages remain unaffected by the maintenance. No outbound premium (chargeable) SMS messages will be processed during the maintenance window.
  • Inbound messages:
 Inbound messages sent to long numbers and replies to sent messages remain unaffected by the maintenance. No inbound messages destined for our short codes will be received during the maintenance window.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 1:18 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network provider has confirmed that this issue has now been resolved.

We apologise for any inconvenience this may have caused.

*****************************************************

One of our network providers have informed us that they are currently experiencing issues with their platorm which may result in possible delays/rejects for both inbound/outbound messages.

Their engineers are working quickly to identify the cause of the issue and determine the impact.

We apologise for any inconvenience caused and will provide further updates as soon as we have more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.