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TextAnywhere Service Alert: 17/10/2019 09:37 – Three UK Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Three UK have confirmed that the issue is now fully resolved.

Again on behalf of the operator, we apologise for any inconvenience caused.

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Please be advised that Three UK is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to Three UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 17/10/2019 09:37 – Three UK Service Issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Three UK is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to Three UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
Possible delays or failures for Three UK traffic.
  • Inbound messages
Possible delays or failures for Three UK traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/7/2019 1:18 PM – Payment Gateway

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm that DataCash have advised us that the issue is now resolved, and that payments are being processed. Testing confirms that this is the case.

A RCA has been requested from DataCash and will be investigated to ensure a similar isue does not occur again.

Thank you for your patience during this issue.

We are experiencing technical difficulties with our payment provider, DataCash, for taking online payments.
We are working with DataCash currently to establish what has gone wrong, and to find a solution as quickly as possible. We will keep you updated.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Payment services are currently not working
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/7/2019 1:18 PM – Payment Gateway

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: We are experiencing technical difficulties with our payment provider, DataCash, for taking online payments.
We are working with DataCash currently to establish what has gone wrong, and to find a solution as quickly as possible. We will keep you updated.
Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
Payment services are currently not working
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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