TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

Posted on @ 9:52 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Please be advised that the issue is still ongoing. O2 are working to resolve the issue as quickly as possible and we will provide further updates as we receive them.

Again on behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that the issue is still ongoing. We will provide further updates as we receive them.

On behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 Possible delays or rejects for O2 traffic.
  • Inbound messages
 Possible delays or rejects for O2 traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

Posted on @ 12:22 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Please be advised that the issue is still ongoing. We will provide further updates as we receive them.

On behalf of the operator, we apologise for the inconvenience caused.

*****************************

Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 Possible delays or rejects for O2 traffic.
  • Inbound messages
 Possible delays or rejects for O2 traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 18/01/2018 10:13 – O2 Service Issue

Posted on @ 10:14 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that O2 is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to O2.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 Possible delays or rejects for O2 traffic.
  • Inbound messages
 Possible delays or rejects for O2 traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Scheduled Maintenance: 13/01/2018 00:00 – TextPremium Short Code service provider Scheduled Maintenance

Posted on @ 11:34 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/01/2018 00:00:00
End Date and Time (UK time): 13/01/2018 07:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There may be an outage of up to 1 hour within the maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:  
  • Outbound messages:
 MT messages will be queued during any outage periods.
  • Inbound messages:
 MO messages will be queued during any outage periods.
  • Delivery statuses:
 DRs will be queued during any outage periods.
  • Web services:
No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/01/2018 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 10:05 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 11/01/2018 21:30:00
End Date and Time (UK time): 11/01/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/01/2018 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 9:30 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 11/01/2018 21:30:00
End Date and Time (UK time): 11/01/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/01/2018 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 4:59 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/01/2018 21:30:00
End Date and Time (UK time): 11/01/2018 23:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 12/12/2017 16:27 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 5:02 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network partner has confirmed that the issue has been resolved and we can also confirm that we began receiving messages again at 16:43 GMT.

All queued messages now been processed.

We apologise for the inconvenience caused.

****************************************

Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 16:02 GMT.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 12/12/2017 16:27 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 4:29 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 16:02 GMT.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No outbound PSMS messages.
  • Inbound messages
 No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 04/12/2017 16:29 – Issue for TextPremium clients with shared and dedicated Short Codes between 15:54 and 16:29 GMT

Posted on @ 4:40 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that one of our network providers for our TextPremium shared and dedicated short code numbers experienced an issue between 15:54 and 16:29 GMT today.

During this period no inbound messages were received, however the messages were queued and were received on the resumption of servce at 16:29 GMT. We are continuing to monitor.

On behalf of the network provider we apologise for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 Message were delayed during the period, but there is no current impact.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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