Status and maintenance updates for the TextAnywhere platform.
This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | Monitoring |
| Description: | Our network provider has confirmed that inbound messages are now being delivered for the affected TextInbound numbers beginning 07537.
However we will continue to monitor the situation over the next few hours. We apologise for the inconvenience caused. |
This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | New |
| Description: | One of our network providers is currently experiencing issues with a subset of TextInbound numbers beginning 07537.
Please note this is not affecting all numbers within the 07537 range. We sincerely apologise for the inconvenience caused to those affected and we hope that the issue will be resolved quickly. Further updates will be provided as we receive them from our network provider. |
| Current Impact: | |
|
No impact |
|
No inbound messages are currently being received for a subset of TextInbound numbers beginning 07537. |
|
No impact |
|
No impact |
|
No impact |
If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.
This is to notify you of an upcoming TextAnywhere scheduled maintenance window.
| Status: | New |
| Start Date and Time (UK time): | 16/04/2015 21:30:00 |
| End Date and Time (UK time): | 16/04/2015 22:30:00 |
| Description: | Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.
We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur. It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way. We will update you upon completion of the maintenance. |
| Expected Impact: | |
|
None expected, though small delays may be seen between 21.30 and 22:00. |
|
None expected, though small delays may be seen between 21.30 and 22:00. |
|
None expected, though small delays may be seen between 21.30 and 22:00. |
|
None expected, though small delays may be seen between 21.30 and 22:00. |
|
None expected, though small delays may be seen between 21.30 and 22:00. |
If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.
This is to notify you of an upcoming TextAnywhere scheduled maintenance window.
| Status: | Update |
| Start Date and Time (UK time): | 3/19/2015 7:00:00 PM |
| End Date and Time (UK time): | 3/19/2015 8:00:00 PM |
| Description: | Test from Pierre 3 |
| Expected Impact: | |
|
No impact |
|
No impact |
|
No impact |
|
No impact |
|
No impact |
If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.
This is to notify you of an upcoming TextAnywhere scheduled maintenance window.
| Status: | Pre-notification |
| Start Date and Time (UK time): | 26/02/2015 23:00:00 |
| End Date and Time (UK time): | 27/02/2015 03:00:00 |
| Description: | Please be advised that one of our network providers will be undertaking planned maintenance that will affect UK TextInbound numbers beginning 07781.
Start time: 26.02.2015 23:00 GMT The overall timeframe shall be seen as “risk time”, where services might be interrupted or delayed. When the work commences there will be complete downtime for about 1 hour. Affected TextInbound messages will be queued with the network provider during the initial downtime, after which service should resume but with possible intermittent delays until the maintenance is complete. We apologise for any inconvenience this may cause. |
| Expected Impact: | |
|
No impact |
|
Messages will be queued with the network provider. |
|
No impact |
|
No impact |
|
No impact |
If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.
This is to notify you of an upcoming TextAnywhere scheduled maintenance window.
| Status: | Pre-notification |
| Start Date and Time (UK time): | 26/02/2015 23:00:00 |
| End Date and Time (UK time): | 27/02/2015 03:00:00 |
| Description: | Please be advised that one of our network providers will be undertaking planned maintenance that will affect UK TextInbound numbers beginning 07781.
Start time: 26.02.2015 23:00 GMT The overall timeframe shall be seen as “risk time”, where services might be interrupted or delayed. When the work commences there will be complete downtime for about 1 hour. Affected TextInbound messages will be queued with the network provider during the initial downtime, after which service should resume but with possible intermittent delays until the maintenance is complete. We apologise for any inconvenience this may cause. |
| Expected Impact: | |
|
No impact |
|
Messages will be queued with the network provider. |
|
No impact |
|
No impact |
|
No impact |
If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.
Kind regards,
TextAnywhere Customer Care Team
| UK tel: | 08451 221 302 |
| Intl tel: | +44 8451 221 302 |
| Email: | CustomerCare |
| Web: | www.TextAnywhere.net |
TextAnywhere Limited
Hetton Court
The Oval
Hunslet
Leeds
LS10 2AT
UK
A CarbonNeutral ® company – awarded August 2008
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