Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Scheduled Maintenance: 17/08/2023 21:00 – TextAnywhere monthly Microsoft Patching Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 17/08/2023 21:00:00
End Date and Time (UK time): 18/08/2023 00:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 20.00 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.

Expected Impact:  
  • Outbound messages:
None expected, though small delays may be seen between 21:00 and 00:00.
  • Inbound messages:
None expected, though small delays may be seen between 21:00 and 00:00.
  • Delivery statuses:
None expected, though small delays may be seen between 21:00 and 00:00.
  • Web services:
None expected, though small delays may be seen between 21:00 and 00:00.
  • Web applications:
None expected, though small delays may be seen between 21:00 and 00:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 30/06/2023 16:30 – UK Inbound Message Service Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our provider has confirmed that the issue has now been resolved.

Please accept our apologies for any inconvenience caused.

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Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers.

Our provider is working on the issue with the highest priority.

Our outbound message services remain unaffected.

We will provide further updates as we receive them and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 30/06/2023 16:30 – UK Inbound Message Service Delays

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers.

Our provider is working on the issue with the highest priority.

Our outbound message services remain unaffected.

We will provide further updates as we receive them and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Possible delays receiving inbound message traffic.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 24/06/2023 21:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Cancelled
Start Date and Time (UK time): 24/06/2023 21:00:00
End Date and Time (UK time): 25/06/2023 02:00:00
Description: Please be advised that this work has been postponed with services now planned to run as usual across this weekend.

The maintenance will be re-scheduled with the revised date to be confirmed in due course.

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Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected, maintenance has been postponed.
  • Inbound messages:
None expected, maintenance has been postponed.
  • Delivery statuses:
None expected, maintenance has been postponed.
  • Web services:
None expected, maintenance has been postponed.
  • Web applications:
None expected, maintenance has been postponed.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 24/06/2023 21:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 24/06/2023 21:00:00
End Date and Time (UK time): 25/06/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 23/05/2023 09:35 – Web Portal Login Issues

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Some customers may currently be experiencing issues accessing the login page of the web portal.

We are aware of the issue and are urgently investigating.

We will provide further updates as soon as possible and apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
Issues accessing web portal login page

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/05/2023 21:00 – Emergency Database Maintenance

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/05/2023 21:00:00
End Date and Time (UK time): 11/05/2023 23:00:00
Description: Please be advised that we will be performing emergency database maintenance between the above times.

There is no expected outage to our services, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
None expected.
  • Inbound messages:
None expected.
  • Delivery statuses:
None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.