TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

TextAnywhere Service Alert: 30/06/2023 16:30 – UK Inbound Message Service Delays

Posted on @ 10:00 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our provider has confirmed that the issue has now been resolved.

Please accept our apologies for any inconvenience caused.

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Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers.

Our provider is working on the issue with the highest priority.

Our outbound message services remain unaffected.

We will provide further updates as we receive them and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 30/06/2023 16:30 – UK Inbound Message Service Delays

Posted on @ 4:38 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that out platform is currently experiencing delays receiving inbound message traffic to some our UK inbound numbers.

Our provider is working on the issue with the highest priority.

Our outbound message services remain unaffected.

We will provide further updates as we receive them and we apologise for any inconvenience caused.

Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 Possible delays receiving inbound message traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Scheduled Maintenance: 24/06/2023 21:00 – Planned Infrastructure Maintenance

Posted on @ 3:10 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Cancelled
Start Date and Time (UK time): 24/06/2023 21:00:00
End Date and Time (UK time): 25/06/2023 02:00:00
Description: Please be advised that this work has been postponed with services now planned to run as usual across this weekend.

The maintenance will be re-scheduled with the revised date to be confirmed in due course.

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Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 None expected, maintenance has been postponed.
  • Inbound messages:
 None expected, maintenance has been postponed.
  • Delivery statuses:
 None expected, maintenance has been postponed.
  • Web services:
None expected, maintenance has been postponed.
  • Web applications:
 None expected, maintenance has been postponed.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 24/06/2023 21:00 – Planned Infrastructure Maintenance

Posted on @ 3:45 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 24/06/2023 21:00:00
End Date and Time (UK time): 25/06/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
 Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
 Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 23/05/2023 09:35 – Web Portal Login Issues

Posted on @ 9:40 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Some customers may currently be experiencing issues accessing the login page of the web portal.

We are aware of the issue and are urgently investigating.

We will provide further updates as soon as possible and apologise for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 Issues accessing web portal login page

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

Posted on @ 11:52 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
 Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
 Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

Posted on @ 10:06 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
 Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
 Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/05/2023 22:00 – Planned Infrastructure Maintenance

Posted on @ 5:54 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 18/05/2023 22:00:00
End Date and Time (UK time): 19/05/2023 02:00:00
Description: Please be advised that we will be performing planned infrastructure maintenance on our platform during the above times.

It is expected that there will be two separate disruptions to service of up to 30 minutes during the maintenance window during which our services will be unavailable.

Outbound messages being processed or that have been scheduled will be queued and sent once services are restored. Inbound messages will be queued by our providers and delivered on resumption of service.

We apologise for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Inbound messages:
 Two instances of potential delays of up to 30 minutes.
  • Delivery statuses:
 Two instances of potential delays of up to 30 minutes.
  • Web services:
Two instances of disruption to service of up to 30 minutes expected.
  • Web applications:
 Two instances of disruption to service of up to 30 minutes expected.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/05/2023 21:00 – Emergency Database Maintenance

Posted on @ 3:03 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/05/2023 21:00:00
End Date and Time (UK time): 11/05/2023 23:00:00
Description: Please be advised that we will be performing emergency database maintenance between the above times.

There is no expected outage to our services, however the overall timeframe should be seen as ‘risk time’ where there may be brief interruptions in connectivity to our web services and web applications as the work takes place.

We apologise for any inconvenience this may cause.
Expected Impact:  
  • Outbound messages:
 None expected.
  • Inbound messages:
 None expected.
  • Delivery statuses:
 None expected.
  • Web services:
Possibility of brief interuptions in connectivity during the maintenance window.
  • Web applications:
 Possibility of brief interuptions in connectivity during the maintenance window.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 07/05/2023 08:12 – Performance Degradation

Posted on @ 8:19 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that the platform experienced performance degradation between approximately 04:00 – 07:45 BST this morning.

We have identified the cause and taken remedial action. Platform performance has returned to normal, however we will continue to monitor.

We apologise for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 Possible slight delays
  • Inbound messages
 Possible slight delays
  • Delivery statuses:
 Possible slight delays
  • Web services:
 Degraded Performance
  • Web applications:
 Degraded Performance

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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