TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 10:12 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 28/01/2016 21:30:00
End Date and Time (UK time): 28/01/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:48 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 18/01/2016 00:00:00
End Date and Time (UK time): 18/01/2016 08:00:00
Description: We have received notification from our network providers that O2 will be performing a scheduled maintenance activity during the above time period.

During this 8 hour maintenance window there will be an expected 3 hour outage for TextPremium messages sent to and from 02 destinations. Any affected messages will be queued and delivered when service is resumed.

Please be advised that this impact is limited to O2. All other traffic will be unaffected by this activity.

We apologise on behalf of the network operator for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Expected 3 hour outage during which any messages will be queued by the network provider
  • Inbound messages:
 Expected 3 hour outage during which any messages will be queued by the network provider
  • Delivery statuses:
 Expected 3 hour outage during which any delivery receipts will be queued by the network provider
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:21 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: TextAnywhere are pleased to advise that T-Mobile have now advised this issue is resolved. All messages are now being processed as normal, with any delayed messages now processed also.

Status update

Posted on @ 9:04 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: There is currently a UK Wide T-Mobile service disruption.

Customers may not be able to send or receive SMS messages via the T-Mobile Network. Any Messages sent by customers will be queued up and processed once T-Mobile have resolved the issue on their side. Please note that this is only affecting traffic via the T-Mobile Network only and all other traffic remains unaffected.

TextAnywhere is sorry for the inconvenience and we sinserely hope that it will be resolved quickly – however it is unfortunately out of our control.

Further updates will be provided as we receive them from T-Mobile.
Current Impact:
  • Outbound messages:
 Messages sent by customers will be queued up and processed once the issue is resolved.
  • Inbound messages
 Messages from T-Mobile handsets may be delayed at T-Mobile. These messages should be delivered once the issue is resolved.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:33 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 18/01/2016 22:00:00
End Date and Time (UK time): 18/01/2016 23:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage of up to 10 minutes within the 1 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:
  • Outbound messages:
 MT messages will be queued during the 10 minute outage period.
  • Inbound messages:
 MO messages will be queued during the 10 minute outage period.
  • Delivery statuses:
 DRs will be queued during the 10 minute outage period.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 4:52 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm that the issue has now been resolved and delivery receipts have returned to normal.

We apologise for any inconvenience this may have caused.

*********************************************************************************************

Please be advised we are currently experiencing delays in receiving delivery receipts for outbound messages relating to a number of our TextPremium shared and dedicated short code numbers.

Our network provider is currently investigating the issue and we will provide an update as soon we receive further information.

We apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 6:34 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised we are currently experiencing delays in receiving delivery receipts for outbound messages relating to a number of our TextPremium shared and dedicated short code numbers.

Our network provider is currently investigating the issue and we will provide an update as soon we receive further information.

We apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 Currently experiencing delays on outbound messages relating to TextPremium Short Codes
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:47 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that one of our network providers has reported issues with TextPremium shared and dedicated short code numbers.

We did experience an outage between 12:04 and 12.35 today from our network provider, but we are now again receiving messages. Any messages received during the outage were queued and received when service resumed.

We will continue to monitor and apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 Intermittent TextPremium shared and dedicated Short Code numbers.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 11:14 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 16/12/2015 20:00:00
End Date and Time (UK time): 16/12/2015 21:00:00
Description: Please be advised that one of our network providers will be performing maintenance on their messaging platform during the above period which will affect TextInbound numbers beginning 07781.

The overall timeframe shall be seen as “risk time” where message traffic may be delayed. Any delayed messages will be queued by the network provider and will be delivered when service is resumed.

We apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 Possible MO delays
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:45 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 10/12/2015 21:30:00
End Date and Time (UK time): 10/12/2015 22:00:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:00.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:00.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.