TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Author: TextAnywhere Support

Status update

Posted on @ 3:22 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/02/2016 05:00:00
End Date and Time (UK time): 11/02/2016 07:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

During the maintenance window there may be short intermittent delays. During these periods any inbound messages sent to our short codes will be queued after which messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:
  • Outbound messages:
 Intermittent MT delays during which message will be queued.
  • Inbound messages:
 Intermittent MO delays during which message will be queued.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 3:20 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network providers have advised that this issue is now resolved.

On behalf of the operator, we apologise for any inconvenience caused.

******************

Please be advised that Everything Everywhere (EE) is continuing to experience an issue on their platform that is affecting TextPremium services.

The operator is working to resolve the issue as quickly as possible.

On behalf of the operator, we apologise for the inconvenience caused.

******************

Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform that is currently affecting TextPremium services. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT rejects to and from EE.

Please note that this is only affecting Short Code numbers. Free to receive long number services are operating normally.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 10:46 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Update
Description: Please be advised that Everything Everywhere (EE) is continuing to experience an issue on their platform that is affecting TextPremium services.

The operator is working to resolve the issue as quickly as possible.

On behalf of the operator, we apologise for the inconvenience caused.

******************

Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform that is currently affecting TextPremium services. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT rejects to and from EE.

Please note that this is only affecting Short Code numbers. Free to receive long number services are operating normally.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 TextPremium MT messages may experience rejects to EE handsets.
  • Inbound messages
 TextPremium MO messages may experience rejects from EE handsets.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 2:01 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 10/02/2016 06:00:00
End Date and Time (UK time): 10/02/2016 08:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

During the maintenance window there may be short intermittent delays. During these periods any inbound messages sent to our short codes will be queued after which messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:
  • Outbound messages:
 Intermittent MT delays during which message will be queued.
  • Inbound messages:
 Intermittent MO delays during which message will be queued.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:41 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform that is currently affecting TextPremium services. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT rejects to and from EE.

Please note that this is only affecting Short Code numbers. Free to receive long number services are operating normally.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:
  • Outbound messages:
 TextPremium MT messages may experience rejects to EE handsets.
  • Inbound messages
 TextPremium MO messages may experience rejects from EE handsets.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 4:28 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 08/02/2016 23:00:00
End Date and Time (UK time): 09/02/2016 05:00:00
Description: Please be advised that one of our upstream providers has a scheduled maintenance window during the above times.

During this maintenance window it is believed that there will be no impact to services, however there could be some small intermittent disturbances.
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:43 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 28/01/2016 21:30:00
End Date and Time (UK time): 28/01/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 9:25 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 28/01/2016 21:30:00
End Date and Time (UK time): 28/01/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:47 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 04/02/2016 23:30:00
End Date and Time (UK time): 05/02/2016 07:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage of up to 20 minutes within the 7.5 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:
  • Outbound messages:
 MT messages will be queued during the 20 minute outage period.
  • Inbound messages:
 MO messages will be queued during the 20 minute outage period.
  • Delivery statuses:
 DRs will be queued during the 20 minute outage period.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.

Status update

Posted on @ 12:42 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 03/02/2016 23:00:00
End Date and Time (UK time): 04/02/2016 06:00:00
Description: Please be advised that O2 will be performing maintenance on their platform and SMS services during this period will be affected.

Duration of Impact: 7 hours
Impacted Service: UK SMS (O2)

Customers may experience MT/MO delays or rejections delivering to O2 numbers/handsets during the maintenance window.

On behalf of the operator, we apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 Possible MT delays/rejections
  • Inbound messages:
 Possible MO delays/rejections
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare or by calling 08451 221 302.