TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: October 2022

TextAnywhere Service Alert: 26/10/2022 10:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 5:54 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Affected messages are now being received again since approximately 17:00 BST.

We are continuing to monitor.

*************************************

Please be advised that there is currently an issue affecting a subset of the following inbound number ranges:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 MO messages now being received since 17:00 BST. Monitoring.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Service Alert: 26/10/2022 10:09 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 10:12 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting a subset of the following inbound number ranges:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 MO messages to subset of numbers in ranges +447537xxx +447860xxx are currently not being received.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Service Alert: 21/10/2022 12:44 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 10:43 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Inbound messages have continued to be received as normal since the last update and our network provider has confirmed that the issue has been fully resolved.

We apologise for the inconvienience caused.

****************************************

Receipt of MO messages for the affected dedicated inbound numbers has now resumed since approximately 18:40.

We are continuing to monitor.

****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Scheduled Maintenance: 26/10/2022 18:00 – TextAnywhere Patching Maintenance

Posted on @ 12:08 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 26/10/2022 18:00:00
End Date and Time (UK time): 26/10/2022 23:00:00
Description: Please be advised that there will be a second patching maintenance window during the above period.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 25/10/2022 18:00 – TextAnywhere Patching Maintenance

Posted on @ 12:06 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 25/10/2022 18:00:00
End Date and Time (UK time): 25/10/2022 23:00:00
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 21/10/2022 12:44 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 9:07 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Receipt of MO messages for the affected dedicated inbound numbers has now resumed since approximately 18:40.

We are continuing to monitor.

****************************************

Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 MO messages to dedicated numbers in ranges +447537xxx +447860xxx have currently resumed delivery.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Service Alert: 21/10/2022 12:44 – Service Issue affecting inbound number ranges 0778147xxx and 0778148xxx

Posted on @ 12:48 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently an issue affecting the following inbound number ranges for customers with dedicated numbers associated with their account:

+447537xxx
+447860xxx

MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority.

All other services and shared inbound numbers are unaffected.

We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 MO messages to dedicated numbers in ranges +447537xxx +447860xxx are currently not being received.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Scheduled Maintenance: 19/10/2022 18:00 – TextAnywhere Patching Maintenance

Posted on @ 5:08 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Cancelled
Start Date and Time (UK time): 19/10/2022 18:00:00
End Date and Time (UK time): 19/10/2022 23:00:00
Description: This maintenance has been postponed and will be rescheduled for a later date.

************************************************

Please be advised that there will be a second patching maintenance window during the above period.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 19/10/2022 18:00 – TextAnywhere Patching Maintenance

Posted on @ 7:10 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 19/10/2022 18:00:00
End Date and Time (UK time): 19/10/2022 23:00:00
Description: Please be advised that there will be a second patching maintenance window during the above period.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 18/10/2022 18:00 – TextAnywhere Patching Maintenance

Posted on @ 7:07 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 18/10/2022 18:00:00
End Date and Time (UK time): 18/10/2022 23:00:00
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.