TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: August 2022

TextAnywhere Scheduled Maintenance: 01/09/2022 18:00 – TextAnywhere Patching Maintenance

Posted on @ 4:05 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 01/09/2022 18:00:00
End Date and Time (UK time): 01/09/2022 23:00:00
Description: Please be advised that we will be performing our patching during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that there may be brief interruptions in service during this period as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Delivery statuses:
 None expected, though small delays may be seen between 18:00 and 23:00.
  • Web services:
None expected, though small delays may be seen between 18:00 and 23:00.
  • Web applications:
 None expected, though small delays may be seen between 18:00 and 23:00.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 02/08/2022 17:27 – Inbound Message Service Degradation

Posted on @ 10:34 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Service has returned to normal since yesterday evenning. Delayed messages were queued by our upstream providers and the outstanding messages now been received and processed by our platform.

We are continuing to monitor.

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Please be advised that there is currently a degradation in service regarding the receipt of inbound messages to a range of our shared and dedicated inbound numbers.

A number of inbound messages are being delayed due to an issue with our network operator partner. Our partner is currently investigating and we will provide an update as soon as we receive further information.

Please accept our apologies for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No current impact.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 02/08/2022 17:27 – Inbound Message Service Degradation

Posted on @ 5:35 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that there is currently a degradation in service regarding the receipt of inbound messages to a range of our shared and dedicated inbound numbers.

A number of inbound messages are being delayed due to an issue with our network operator partner. Our partner is currently investigating and we will provide an update as soon as we receive further information.

Please accept our apologies for the inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 Degradation in service causing delays
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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