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TextAnywhere Scheduled Maintenance: 13/09/2019 23:00 –

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/09/2019 23:00:00
End Date and Time (UK time): 14/09/2019 04:00:00
Description: As part of our commitment to providing the most reliable service to our clients we have taken the decision to move our hosting platform.

In order to implement this we do unfortunately need to disrupt our service to you for a short time whilst we bring new servers in to our network infrastructure.

What do you need to do?

Nothing unless your application white lists our IP addresses in which case you will need to change the IP addresses as below. This most likely will only affect those clients using our web service API and have white listed our IP addresses.

The new IP addresses are listed below:-

Inbound to TextAnywhere:
185.78.54.1
185.78.54.2
185.78.54.3
185.78.54.4

Outbound from TextAnywhere:
185.78.54.6
185.78.54.7
185.78.54.8

During the above times our services will be temporarily available.

Expected Impact:  
  • Outbound messages:
New submissions will not be possible during the service downtime. Messages previously scheduled to be sent during the downtime will be sent on service resumption.
  • Inbound messages:
Temporarily unavailable. Inbound messages, including replies to earlier messages, dedicated long numbers and to short codes, will be queued and released on completion.
  • Delivery statuses:
Temporarily unavailable. Delivery statuses for earlier sent messages will be queued and updated on completion.
  • Web services:
Temporarily unavailable.
  • Web applications:
Temporarily unavailable.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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