TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: July 2019

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

Posted on @ 12:57 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

Posted on @ 9:38 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/07/19 09:02 – Ticket / support system

Posted on @ 9:41 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Currently there is an issue with our internal ticket / support system meaning we are unable to reply to customer queries currently. Our engineers are working to resolve this as soon as possible and a further update will be released when the service has been restored.

This has no impact on our network or other system services.

————————————————————————

This has now been resolved and our ticket system is working as expected. Thank you for your understanding and patience.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 10/07/19 09:02 – Ticket / support system

Posted on @ 9:17 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Currently there is an issue with our internal ticket / support system meaning we are unable to reply to customer queries currently. Our engineers are working to resolve this as soon as possible and a further update will be released when the service has been restored.

This has no impact on our network or other system services.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Scheduled Maintenance: 11/07/2019 21:30 – Planned Infrastructure Maintenance

Posted on @ 11:10 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 11/07/2019 21:30:00
End Date and Time (UK time): 11/07/2019 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing planned infrastructure maintenance on our platform.

We do not expect any interruption to our services during these times. However it is possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur as the work takes place.

We will confirm when the maintenance has been completed.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:00.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 01/07/2019 09:39 – Outbound Email Issue

Posted on @ 2:51 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can confirm the issue has now been resolved.

Normal service resumed for new emails at approximately 11:00 BST with the backlog of queued emails processed by approximately 13:40 BST.

Again, please accept our apologies for the inconvenience caused.

**********************************

Please be aware that we are currently experiencing an issue sending emails from our system relating to SMS replies and delivery status information.

Please note that sending SMS via our TextMail email to SMS service remains unaffected.

All other services are operating as normal.

We apologise for the inconvenience caused and will provide further updates as soon as possible.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Service Alert: 01/07/2019 09:39 – Outbound Email Issue

Posted on @ 9:48 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be aware that we are currently experiencing an issue sending emails from our system relating to SMS replies and delivery status information.

Please note that sending SMS via our TextMail email to SMS service remains unaffected.

All other services are operating as normal.

We apologise for the inconvenience caused and will provide further updates as soon as possible.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 Delays for forwarding delivery status information via email.
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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