TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 24/06/2019 17:48 – Delivery Status issue 18/06/2019

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status:	Update
Description:	On Tuesday 18th June between 07:55 – 08:20 BST one of our providers experienced an issue on their platform which affected a small subset of outgoing SMS traffic that had been routed via the affected provider. This resulted in delivery status information being delayed for the affected traffic. For a very small number of messages some delivery status information may have unfortunately been lost. Please note this issue only affected a small percentage of the total SMS traffic sent during this period, the majority of which was sent via alternative routes. Please accept our apologies for the inconvenience caused.
Current Impact:
Outbound messages:	No impact
Inbound messages	No impact
Delivery statuses:	No impact
Web services:	No impact
Web applications:	No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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This is to notify you of a service issue, which may impact your use of our services, as follows:

Status:	Resolved
Description:	Our network provider has confirmed the issue has now been resolved and we are now receiving messages. Please accept our apologies for the inconvenience caused. ********************** Please be advised that there is currently an issue affecting the following inbound number ranges: 0778147xxx 0778148xxx MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority. All other serivces are unaffected. We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:
Outbound messages:	No impact
Inbound messages	No impact
Delivery statuses:	No impact
Web services:	No impact
Web applications:	No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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This is to notify you of a service issue, which may impact your use of our services, as follows:

Status:	New
Description:	Please be advised that there is currently an issue affecting the following inbound number ranges: 0778147xxx 0778148xxx MO messages are currently not being received for these numbers. Our network provider is investigating this with the highest priority. All other serivces are unaffected. We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:
Outbound messages:	No impact
Inbound messages	MO messages not currently being received.
Delivery statuses:	No impact
Web services:	No impact
Web applications:	No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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This is to notify you of a service issue, which may impact your use of our services, as follows:

Status:	New
Description:	We have been notified that one of our network providers are currently experiencing issues receiving messages originating from handsets on the O2 network. This relates to inbound traffic received to the below number ranges: +44778147xxx +44778148xxx Messages from all other networks are unaffected. We will provide updates as soon as they become available, but on behalf of our network provider we apologise for any inconvenience caused.
Current Impact:
Outbound messages:	No impact
Inbound messages	Potential disruption to inbound messages received to +44778147xxx & +44778148xxx ranges from O2 handsets.
Delivery statuses:	No impact
Web services:	No impact
Web applications:	No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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