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TextAnywhere Service Alert: 12/12/2017 16:27 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network partner has confirmed that the issue has been resolved and we can also confirm that we began receiving messages again at 16:43 GMT.

All queued messages now been processed.

We apologise for the inconvenience caused.

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Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 16:02 GMT.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 12/12/2017 16:27 – Issue for TextPremium clients with shared and dedicated Short Codes

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 16:02 GMT.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.

Current Impact:  
  • Outbound messages:
No outbound PSMS messages.
  • Inbound messages
No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 04/12/2017 16:29 – Issue for TextPremium clients with shared and dedicated Short Codes between 15:54 and 16:29 GMT

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that one of our network providers for our TextPremium shared and dedicated short code numbers experienced an issue between 15:54 and 16:29 GMT today.

During this period no inbound messages were received, however the messages were queued and were received on the resumption of servce at 16:29 GMT. We are continuing to monitor.

On behalf of the network provider we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
Message were delayed during the period, but there is no current impact.
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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