This is to notify you of a service issue, which may impact your use of our services, as follows:
| Status: | New |
| Description: | Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers.
Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly. Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue. Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated. We do apologise for any inconvenience that this issue may cause you. We will provide an update when we receive more information. |
| Current Impact: | |
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No impact |
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No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers |
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No impact |
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No impact |
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No impact |
If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.
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