TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: February 2017

TextAnywhere Scheduled Maintenance: 23/02/2017 20:00 – TextPremium Short Code service provider Scheduled Maintenance

Posted on @ 11:56 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 23/02/2017 20:00:00
End Date and Time (UK time): 23/02/2017 22:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There will be an outage of up to 15 minutes within the 2 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:  
  • Outbound messages:
 MT messages will be queued during the 15 minute outage period.
  • Inbound messages:
 MO messages will be queued during the 15 minute outage period.
  • Delivery statuses:
 DRs will be queued during the 15 minute outage period.
  • Web services:
No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 17/02/2017 15:15 – EE Service Issue

Posted on @ 3:43 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: EE UK has confirmed that the issue has now been resolved.

On behalf of the operator we apologise for any inconvenience caused.

***********************************************

Please be advised that Everything Everywhere UK (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to EE UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 17/02/2017 15:15 – EE Service Issue

Posted on @ 3:15 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that Everything Everywhere UK (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MT and MO delays or rejects to EE UK.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 Possible delays or rejects for EE traffic.
  • Inbound messages
 Possible delays or rejects for EE traffic.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 08/02/2017 16:23 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 3:58 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our network partner has confirmed that the issues on their platform have now been resolved.

We apologise for any inconvenience this may have caused.

***************************************

Please be advised that our network partner has advised that they are not currently receiving messages for our TextPremium shared and dedicated short code numbers from the T-Mobile and O2 networks.

Our Network Transit Provider is currently investigating this as a matter of urgency.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Scheduled Maintenance: 13/02/2017 20:00 – Short Code & Long Numbers affected

Posted on @ 2:51 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 13/02/2017 20:00:00
End Date and Time (UK time): 13/02/2017 23:00:00
Description: We have just been informed that one of our Network Transit Providers will be performing maintenance on the dates shown.

We have been informed that during this maintenance window there will an intermittent disturbance of between 0 – 30 mins affecting all messages sent to short code and long number destinations.

Any messages that are due to be processed during this outage will be queued and then sent on resumption of the service.

If you have any questions regarding this, please do contact us.
Expected Impact:  
  • Outbound messages:
 No impact
  • Inbound messages:
 Messages send to your short code or long numbers will be queued with the provider, and passed to us upon completion of the maintenance.
  • Delivery statuses:
 No impact
  • Web services:
No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 08/02/2017 16:23 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 4:23 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that our network partner has advised that they are not currently receiving messages for our TextPremium shared and dedicated short code numbers from the T-Mobile and O2 networks.

Our Network Transit Provider is currently investigating this as a matter of urgency.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

Once resolved, we will be working with our network partner to better understand the cause of the issue, and to receive confidence that the issue will not be repeated.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers from the T-Mobile and O2 networks
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 31/01/2017 16:42 – EE Service Issue

Posted on @ 9:15 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: EE have confirmed that the issues on their platform have now been resolved.

On behalf of the operator we apologise for any inconvenience caused.

*************************************************************

Please be advised that Everything Everywhere (EE) is currently experiencing an issue on their platform. The operator is working to resolve the issue as quickly as possible.

Clients may experience MO and MT delays or failures to EE.

We appreciate your patience while the operator works to resolve the issue. We will keep you updated with the latest developments.

On behalf of the operator, we apologise for any inconvenience caused.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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