TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Day: January 10, 2017

TextAnywhere Scheduled Maintenance: 12/01/2017 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 11:19 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 12/01/2017 21:30:00
End Date and Time (UK time): 12/01/2017 23:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that from 21.30 there may be breaks in service of up to 5 minutes as the database cluster components are patched and failed over in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 23:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 23:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 23:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 10/01/2017 09:46 – Issue for TextPremium clients with shared and dedicated Short Codes between 06:42 and 09:28 GMT

Posted on @ 9:46 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Monitoring
Description: Please be advised that one of our network providers for our TextPremium shared and dedicated short code numbers experienced an issue between 06:42 and 09:28 GMT today.

During this period no inbound messages were received, however the messages were queued and were received on the resumption of servce at 09:28 GMT. We are continuing to monitor.

On behalf of the network provider we apologise for the inconvenience caused.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 Message were delayed during the period, but there is no current impact.
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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