Status and maintenance updates for the TextAnywhere platform.

TextAnywhere Service Alert: 04/10/2016 13:04 – Customer Service Telephone issue

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: Our service provider has confirmed that the issue has now been fully resolved.

Please accept our apologies for the inconvenience caused.

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Although we have not received official confirmation from our service provider of resolution we are now receiving incoming calls to our customer service centre.

We apologise for the inconvenience caused and we will continue to provide updates until the issue is confirmed as resolved.

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Please be aware that us that BT are currently experiencing a major fault that is affecting all incoming to calls to our customer service centre.

Our service providers are working with BT to resolve the issue/re-route affected call traffic. In the interim please use the contact page of our website for the appropriate contact email or contact us by live web chat.

Please note this issue is NOT affecting any of our SMS-related services.

We will provide updates as and when we receive them and we apologise for the inconvenience caused.

Current Impact:  
  • Outbound messages:
No impact
  • Inbound messages
No impact
  • Delivery statuses:
No impact
  • Web services:
No impact
  • Web applications:
No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.