TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: September 2016

TextAnywhere Service Alert: 28/09/2016 15:17 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 3:55 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We have been advised by our network partner that the issue has now been resolved and we can confirm that inbound messages resumed at 15:35 BST.

We apologise for the inconvenience caused.

*****************************************************************************

Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 14:58 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No outbound PSMS messages.
  • Inbound messages
 No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 28/09/2016 15:17 – Issue for TextPremium clients with shared and dedicated Short Codes

Posted on @ 3:19 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are not currently receiving messages to our TextPremium shared and dedicated short code numbers. The issue began at 14:58 BST.

Messages destined for your short code services are temporarily not being sent to us, due to an issue with our network operator partner. Our partner is working on the issue and expects to resolve this issue shortly.

Any messages sent by handsets to your services will be queued by the network operators, and delivered to you on resolution of the issue. Any outbound premium messages destined for handsets will be queued by us and processed by our partner on resolution of the issue.

We do apologise for any inconvenience that this issue may cause you.

We will provide an update when we receive more information.
Current Impact:  
  • Outbound messages:
 No outbound PSMS messages.
  • Inbound messages
 No inbound messages are currently being received for TextPremium shared and dedicated Short Code numbers
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Scheduled Maintenance: 22/09/2016 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 9:51 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 22/09/2016 21:30:00
End Date and Time (UK time): 22/09/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 22/09/2016 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 9:21 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 22/09/2016 21:30:00
End Date and Time (UK time): 22/09/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 22/09/2016 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 3:41 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 22/09/2016 21:30:00
End Date and Time (UK time): 22/09/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 02/09/2016 09:50 – V2 TextGateway SSL issue

Posted on @ 10:44 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: We can now confirm the issue has been resolved and that HTTPS connectivity has been restored for ws.textanywhere.net.

Please accept our sincere apologies for the inconvenience caused.

*************************************************

Please be advised that we are currently experiencing an issue with our SSL certificate for our V2TextGateway Service (API) that utilises ws.textanywhere.net

This issue will only affect customers connecting over HTTPS to ws.textanywhere.net. Connections over standard HTTP are unaffected.

Customers connecting to our services via textapp.net are not affected by this issue.

We are working hard to rectify the issue and will provide further updates as soon as possible.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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TextAnywhere Service Alert: 02/09/2016 09:50 – V2 TextGateway SSL issue

Posted on @ 9:51 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: Please be advised that we are currently experiencing an issue with our SSL certificate for our V2TextGateway Service (API) that utilises ws.textanywhere.net

This issue will only affect customers connecting over HTTPS to ws.textanywhere.net. Connections over standard HTTP are unaffected.

Customers connecting to our services via textapp.net are not affected by this issue.

We are working hard to rectify the issue and will provide further updates as soon as possible.
Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Customers may experience issues connecting to ws.textanywhere.net over HTTPS
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

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