TextAnywhere Status

Status and maintenance updates for the TextAnywhere platform.

Month: July 2016

TextAnywhere Scheduled Maintenance: 20/07/2016 21:00 – Planned Infrastructure Maintenance

Posted on @ 3:56 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 20/07/2016 21:00:00
End Date and Time (UK time): 20/07/2016 22:00:00
Description: We can now confirm that the maintenance is complete and message reporting is now available.

We apologise for any inconvenience caused.

*******************************

Please note that the maintenance is about to commence during which Message Reporting will be unavailable.

We will provide an update when the work has been completed.

*************************************************

Please be advised that we will be undertaking planned maintenance on our network infrastructure during the above period.

During the maintenance period Message Reporting via the TextAnywhere website will be unavailable.

However no other services are affected by this maintenance.

We apologise for any inconvenience this may cause.
Expected Impact:
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 No impact
  • Web applications:
 Message Reporting unavailable, all other services available as normal.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 20/07/2016 21:00 – Planned Infrastructure Maintenance

Posted on @ 9:03 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 20/07/2016 21:00:00
End Date and Time (UK time): 20/07/2016 22:00:00
Description: Please note that the maintenance is about to commence during which Message Reporting will be unavailable.

We will provide an update when the work has been completed.

*************************************************

Please be advised that we will be undertaking planned maintenance on our network infrastructure during the above period.

During the maintenance period Message Reporting via the TextAnywhere website will be unavailable.

However no other services are affected by this maintenance.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
No impact
  • Web applications:
 Message Reporting unavailable, all other services available as normal.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Service Alert: 20/07/2016 11:03 – BT Network Issue

Posted on @ 12:31 pm by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: Resolved
Description: BT have confirmed that the the issue is now resolved.

Thank you for your patience and understanding.

****************************************************

BT are currently experiencing issues with their network infrastructure which may cause connectivity issues for certain customers to our services.

Unfortunately this an external issue and out of our control. Further information can be found on BT’s Services Status page at https://btbusiness.custhelp.com/app/service_status/

We apologise for the inconvenience this is causing and will provide updates as appropriate.
Current Impact:
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Possible connectivity issues.
  • Web applications:
 Possible connectivity issues.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Service Alert: 20/07/2016 11:03 – BT Network Issue

Posted on @ 11:04 am by TextAnywhere Support

This is to notify you of a service issue, which may impact your use of our services, as follows:

Status: New
Description: BT are currently experiencing issues with their network infrastructure which may cause connectivity issues for certain customers to our services.

Unfortunately this an external issue and out of our control. Further information can be found on BT’s Services Status page at https://btbusiness.custhelp.com/app/service_status/

We apologise for the inconvenience this is causing and will provide updates as appropriate.

Current Impact:  
  • Outbound messages:
 No impact
  • Inbound messages
 No impact
  • Delivery statuses:
 No impact
  • Web services:
 Possible connectivity issues.
  • Web applications:
 Possible connectivity issues.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

—

TextAnywhere Scheduled Maintenance: 20/07/2016 21:00 – Planned Infrastructure Maintenance

Posted on @ 11:58 am by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 20/07/2016 21:00:00
End Date and Time (UK time): 20/07/2016 22:00:00
Description: Please be advised that we will be undertaking planned maintenance on our network infrastructure during the above period.

During the maintenance period Message Reporting via the TextAnywhere website will be unavailable.

However no other services are affected by this maintenance.

We apologise for any inconvenience this may cause.

Expected Impact:  
  • Outbound messages:
 No impact
  • Inbound messages:
 No impact
  • Delivery statuses:
 No impact
  • Web services:
No impact
  • Web applications:
 Message Reporting unavailable, all other services available as normal.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/07/2016 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 10:41 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 07/07/2016 21:30:00
End Date and Time (UK time): 07/07/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/07/2016 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 10:37 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Completed
Start Date and Time (UK time): 07/07/2016 21:30:00
End Date and Time (UK time): 07/07/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 07/07/2016 21:30 – TextAnywhere monthly Microsoft Patching Maintenance

Posted on @ 9:30 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: Pre-notification
Start Date and Time (UK time): 07/07/2016 21:30:00
End Date and Time (UK time): 07/07/2016 22:30:00
Description: Please be advised that we, along with our hosting partner Rackspace, will be performing our monthly Microsoft patching program during the above times.

We do not expect any interruption to our services during these times. However, it is always possible that very short delays in the processing of messages, accessing our services, and processing of web service requests may occur.

It is possible that at 21.30 there may be a break in service of up to 5 minutes as the database cluster components are patched and failover in an orderly, structured way.

We will update you upon completion of the maintenance.
Expected Impact:  
  • Outbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Inbound messages:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Delivery statuses:
 None expected, though small delays may be seen between 21.30 and 22:30.
  • Web services:
None expected, though small delays may be seen between 21.30 and 22:30.
  • Web applications:
 None expected, though small delays may be seen between 21.30 and 22:30.

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.

TextAnywhere Scheduled Maintenance: 12/07/2016 21:00 – TextPremium Short Code service provider Scheduled Maintenance

Posted on @ 2:41 pm by TextAnywhere Support

This is to notify you of an upcoming TextAnywhere scheduled maintenance window.

Status: New
Start Date and Time (UK time): 12/07/2016 21:00:00
End Date and Time (UK time): 12/07/2016 23:00:00
Description: We have been notified by one of our network partners, 2ergo, who provide our five-digit Short Code services (shared and dedicated numbers), that they have scheduled maintenance on their platform for the above date and time.

There is an expected outage of 15-30 minutes within the 2 hour maintenance window during which inbound messages sent to our short codes will be queued. Once the maintenance has been completed the messages will be received by us and automatically sent on to you.

Similarly, premium (chargeable) messages sent by you to handsets during the outage will be queued and processed (and delivered to the handsets) once service is resumed.

Please note that regular, free-to-receive outbound messages and message replies remain completely unaffected by this maintenance window. Only inbound short code services are affected by this maintenance.

We do apologise for any inconvenience that this maintenance will cause.
Expected Impact:  
  • Outbound messages:
 MT messages will be queued during the 15-30 minute outage period.
  • Inbound messages:
 MO messages will be queued during the 15-30 minute outage period.
  • Delivery statuses:
 DRs will be queued during the 15-30 minute outage period.
  • Web services:
No impact
  • Web applications:
 No impact

If you have any questions, please contact us by emailing CustomerCare@TextAnywhere.net or by calling 08451 221 302.